A smart management software for repair shops does more than log repairs: it suggests what to do, warns you when something gets stuck and answers customers on your behalf. Fixh IT is the cloud management software designed for smartphone, PC, tablet and console repair labs and for phone stores: from the intake form to pick-up, through parts inventory, POS, tax documents and marketing, everything is connected. On top of that there is Fixh AI, which helps with diagnosis, used-device valuation and customer replies.
Why it matters for a repair shop
Many labs still work with one program for repairs, an Excel sheet for stock, a separate cash register and WhatsApp on a personal phone. Every switch between tools wastes time and information: a part deducted twice, a customer not notified, a quote approved verbally and then disputed. A single repair management software, accessible from the browser in the shop, in the lab and at home, removes double entries and gives you the real situation of your business at any time.
In practice
Repairs and lab. Open a new repair in seconds with IMEI lookup and device recognition, manage the workflow with custom statuses, have the form signed with the tablet signature and keep customers updated with automatic notifications by SMS, email and WhatsApp.
Inventory and purchasing. Parts catalogue with stock per shop, supplier purchase orders, barcode labels and import of XML supplier invoices that load stock automatically.
POS and tax documents. Checkout and quick sale with electronic receipts via FixhPay, e-invoicing with submission to the SdI, quotes, delivery notes and the used goods register for the margin scheme.
Customers and sales. 360° customer profile, self-service customer portal, loyalty card, discount vouchers and email and SMS campaigns.
The smart part. Fixh AI suggests fault solutions and values used devices, smart alerts flag stuck or uncollected repairs, and Fixh Assistant answers customers on WhatsApp with the real data from the software.
Quick guide
- Create the company and the first shop with tax details, opening hours and logo.
- Add employees with their permissions.
- Import parts with bulk product import and set the repair price list per model.
- Configure repair statuses, notifications and document templates.
- Connect the payment method and e-invoicing.
- Enable smart alerts and, if you want, Fixh Assistant for WhatsApp.
- Open the first repair and follow the workflow through to delivery.
Real use cases
A phone store with a single counter uses Fixh IT to sell accessories, issue electronic receipts and accept repairs from the same screen, without a separate cash register.
A lab with three technicians assigns repairs, sees who is working on what and measures average turnaround times and most repaired devices in the repair statistics.
A chain with several shops controls everything from the multi-shop dashboard, moves parts between branches and sends the hardest repairs to specialised labs through the Hub.
Tips and best practices
Start from the basics: a clean customer directory, an up-to-date parts price list and clear repair statuses. On these foundations the smart features become truly useful, because they work on correct data. Use the software from your smartphone too with the Fixh app in the lab. Check statistics and alerts every week to see where you lose time.
Common mistakes to avoid
Do not keep inventory and repairs in two different programs: you lose the link between the part used and the cost of the repair. Do not skip the customer signature at intake. Do not enable every automation on day one: introduce them one at a time so the team learns to use them.
Frequently asked questions
What is repair management software? It is the software that manages the whole cycle of a repair shop: device intake, work, parts, customer communication, payment and tax documents.
What makes Fixh IT smart management software? Its automations (notifications, alerts, stock loading from invoices) and Fixh AI, which suggests fault solutions, values used devices and answers customers on WhatsApp through Fixh Assistant.
Do I have to install anything? No, Fixh IT is cloud software: it runs in the browser on PC, Mac, tablet and smartphone.
Is it suitable for a phone store as well as a lab? Yes, POS, inventory, accessory sales, used-device buying and the online storefront work alongside repair management.
Can I manage several shops? Yes, every branch has its own inventory, POS and repairs, and the company has a consolidated view.
How can I try it? You can see the plans and pricing or request a demo.
