The Fixh IT checkout combines counter sales of spare parts and accessories with repair payments in the same cart, with barcode scanning, loyalty points, vouchers, mixed cash/electronic payment and printed or digital receipts.
The checkout is the operational heart of a repair shop: it is the point where every working day turns into real revenue. In Fixh IT, the Checkout section is not just for selling accessories at the counter; it is built specifically for a smartphone and computer repair shop, where at the same moment you may need to collect payment for a repair that has just been completed, sell a case or a charger, or handle both on the same receipt.
Why it matters for a repair shop
A repair shop does not live on labour alone: a good share of a smartphone and PC repair shop's revenue also comes from selling spare parts, screen protectors, cases, cables, chargers and other accessories. Having a checkout that naturally handles both a repair payment and a product sale avoids the need for separate tools or parallel logs. Every time a customer picks up a repaired device and decides to also buy a new case, the quick checkout lets you close everything in a single operation, a single receipt and a single tracked payment.
In practice
From the checkout screen you can search for a product in stock by name, or enter the code with a barcode scanner connected to the PC: the system automatically recognizes the scanned product and adds it to the cart with the price and VAT rate already configured. At the same time, you can pull up a repair that is ready for pickup and add either the balance due or a deposit to the cart, if the customer is leaving the device for a repair and wants to pay a down payment: the two cases stay distinct on the receipt, so it is always clear whether it is a final payment or an advance.
If the customer is registered with a loyalty card, you can search for them by name or scan their card with the same reader used for product barcodes: the system shows the available points balance and lets you use them as a discount on the total, automatically calculating the amount based on the configured value per point. Likewise, if the customer has a discount voucher or code issued by the shop, you can apply it directly at checkout: the system checks the code's validity and deducts the corresponding amount from the total due.
At payment time you choose the method among those enabled by the company (cash, card through a connected fiscal printer, FixhPay as a direct electronic receipt sent to the Italian tax authority, PayPal or other configured methods), and you can also split the amount between cash and electronic payment in the same transaction, useful for example when the customer pays partly with a gift card and partly in cash. If you collect cash, the system automatically calculates the change due, removing the classic mental-arithmetic mistakes during the shop's busiest moments. Once the sale is confirmed, the receipt is generated, stays linked to the customer and to the repair (if any), and can be printed on a thermal printer, generated as a PDF, or sent digitally by email or WhatsApp without going through physical printing.
Quick guide
- Open the Checkout section and select the shop you are working from, if your company runs more than one location.
- Search for the product to sell by name, or scan its barcode or EAN code with the connected reader.
- Alternatively, or in addition, pull up the repair to be paid: choose whether it is the final balance or a deposit.
- If the customer has a loyalty card or a voucher, add it by scanning the card or entering the code, to apply the discount.
- Check the cart total and select the payment method (cash, card, FixhPay, PayPal or another active method).
- If the payment is mixed, enter the cash portion and the electronic portion separately.
- For a cash payment, check the change automatically calculated by the system before handing it to the customer.
- Confirm the sale: the receipt is generated and you can print it, download it as a PDF, or send it by email or WhatsApp to the customer.
Real-world use cases
Repair pickup with accessory sale. A customer picks up their smartphone after a screen replacement and, while paying the repair balance, also asks for a screen protector and a case. The staff member adds both the repair and the two products to the cart, collects everything in a single cash transaction and hands over one receipt covering both items.
Deposit at intake. A customer leaves their laptop at the shop for a complex diagnosis and is asked for a deposit against the estimated cost of the job. The staff member pulls up the repair that was just opened, selects "deposit" instead of "balance", collects the down payment by card, and the receipt stays linked to that specific repair for the final settlement at pickup.
Counter sale with loyalty points. A regular repair shop customer comes in just to buy a charger and a USB-C cable. The staff member scans their loyalty card, the system shows the points accumulated from previous repairs, and the customer decides to use them to get an immediate discount on the counter sale total.
Tips and best practices
Always keep product prices and VAT rates up to date: an incorrect rate or an unrecognized VAT code can block the electronic receipt issued through FixhPay, especially for items with non-standard rates. If you work across multiple locations, always check that you have selected the correct shop before starting a sale, so the takings are not recorded against the wrong location. For regular customers, always encourage loyalty card sign-up: it increases the likelihood of repeat sales of parts and accessories and lets you reward those who return often for repairs.
Common mistakes to avoid
A frequent mistake is confusing a final payment with a deposit on the same repair: always check which of the two options you are selecting, since it affects the amount still owed by the customer. Another common mistake is forgetting to apply a voucher or loyalty points before confirming the sale: once the receipt is issued, correcting it takes more steps than applying the discount at the right moment. Finally, avoid handing back cash change without checking the amount calculated by the system: always rely on the automatic calculation instead of mental arithmetic, especially during the shop's busiest times.
Frequently asked questions
Can I sell products and collect payment for a repair on the same receipt? Yes, the checkout lets you add both stock products and repairs ready for pickup to the same cart, collecting everything in a single operation.
Can I collect only a deposit instead of the full repair balance? Yes, selecting "deposit" instead of "balance" records a down payment on the repair, which stays linked for the final settlement at pickup.
How does the loyalty points or voucher discount work? If the customer has a loyalty card, you can scan it or search for it to apply their points as a discount; if they have a voucher code, you enter it at checkout and the system checks its validity and deducts the amount from the total.
Can I split the payment between cash and card? Yes, the checkout supports mixed payment, entering the cash portion and the electronic portion separately on the same sale.
Can I send the receipt without printing it? Yes, besides printing on a thermal printer or generating a PDF, you can send the receipt digitally by email or WhatsApp to the customer.
Is the quick checkout suitable for a repair shop with several staff members working at once? Yes, each staff member works under their own login and every receipt stays linked to whoever issued it, so you can always trace back who made a given sale or collected a given payment.
