With the Fixh app technicians carry the lab in their pocket: from their own smartphone they see assigned repairs, open records, update statuses and work items and view PDF documents, without going back to the counter PC. The app uses the same account and the same data as the cloud management software, so every change is immediately visible to the whole shop.
Why it matters for a repair shop
In the lab the technician's hands are busy and the PC is often on the other side of the room. Being able to update a repair status or check the reported fault directly from the phone saves constant trips between counter and lab and keeps the information the customer sees up to date.
In practice
The app is dedicated to the Lab part of the software: login with staff credentials, repair list and search, full record with customer, device, fault, accessories and notes, status changes, work items and parts, and PDF documents opened directly on the phone. The app session is separate from the browser session: you can stay logged in on phone and PC at the same time. Software updates reach the app too, without reinstalling it.
The app is designed for technicians and shop managers; administration, POS and tax document features stay in the browser version of the software, which also works on smartphones and tablets.
Quick guide
- On Android download the app from the link in the footer of fixh.it and install it.
- On iPhone the iOS version is distributed on request: contact support.
- Open the app and log in with your staff credentials.
- Search for a repair by number, customer or IMEI and open it.
- Update status and work items: the change is immediately visible in the software.
Real use cases
A technician finishes a battery replacement at the workbench and moves the repair to "completed" from the phone: the customer immediately receives the pick-up notification.
The owner, away from the shop, checks the status of the day's urgent repairs from the phone.
A technician opens the PDF of the intake form to check the accessories handed over, without leaving the lab.
Tips and best practices
Give every technician their own account with the right permissions, so changes made in the app are attributed to the right person in the log. Use clear statuses in custom repair statuses: on the phone they change with one tap.
Common mistakes to avoid
Do not share the same account between several technicians: you lose track of who did what. Do not look for POS or invoicing in the app: use the browser version of the software for those.
Frequently asked questions
Is the app free? Yes, it is included in the staff's Fixh IT account.
Does it work on iPhone? The iOS version is distributed on request; meanwhile the software also works in the browser on iPhone and iPad.
Do I need to update it often? No, new features of the software reach the app without reinstalling it.
Can I use the app and the PC together? Yes, the app session is separate from the browser session.
