Help Center: guides on repair management, warehouse and POS

Practical guides for repair management, from ticket to delivery: lab, warehouse, quotes, POS, documents and customer management in one repair shop software.

Repairs & Lab

  • Smart management software for repair shops and repair labs: Fixh IT is the cloud repair management software that works with you: repair tickets, spare parts inventory, POS with electronic receipts, e-invoicing, customers and Fixh AI in one platform for smartphone, PC, tablet and console repairers.
  • Fixh app for Android and iPhone: the repair lab on your smartphone: The Fixh app brings the lab to technicians' smartphones: repair list, records, statuses, work items and PDFs always at hand, with the same account and the same data as the cloud management software.
  • Create a new repair: Open a new repair ticket with customer, device, reported fault, accessories and IMEI or serial number in a few steps, with an automatically generated unique repair number for centralized ticket management.
  • IMEI reading and automatic device recognition: Type or scan the device's IMEI at intake: Fixh IT automatically recognizes brand and model, fills them into the repair, and creates any missing catalog entries on its own.
  • Custom repair statuses: Create and customize your workflow statuses with name, color, order and functional role, linking each one to an automatic message on email, WhatsApp, SMS and Telegram: the foundation of repair workflow management.
  • Automatic customer notifications: Automatically update customers by email, WhatsApp, SMS or Telegram every time a repair status changes, with a customizable message per channel, no manual calls needed.
  • Digital signature for documents: Let customers freehand-sign the repair receipt on screen, tablet or smartphone, or remotely through a public link with no login or app required: the signature is saved and attached automatically to the document's PDF.
  • Tablet signature pad: repair forms, quotes and privacy consents without paper: Let customers sign the intake form, the quote and the privacy notice with a finger or stylus on a tablet, smartphone or touch screen: the signature goes into the document PDF together with name, date and time, both at the counter and remotely via link or QR code.
  • Courtesy devices: the loan phone during the repair: Record the courtesy phone or PC given to the customer during the repair with IMEI, serial number, value and daily cost: you always know who has it, for how many days and how much has accrued, even after the repair is closed.
  • Integrated digital receipt: The Checkout module generates a digital receipt for every sale or repair payment, sendable by email or WhatsApp, as PDF, with an automatic ADE sequential number for shops using FixhPay.
  • Missing spare parts wishlist: A widget always within reach on every page of the software: jot down missing spare parts, optionally link them to a repair, and check them off once ordered, sharing the list with the whole team.
  • Repair price list by device model: Link the spare parts in your inventory to the device models they fit: the price is calculated automatically from the product and instantly available in repairs, quotes, and the B2B customer self-service area.
  • Online repair warranty: Every delivered repair can have warranty months recorded, with the expiry date calculated from the delivery date: staff and customer check it from the software and from the customer's own account respectively.
  • Appointment calendar: Plan drop-offs, pickups and diagnostics with each shop's built-in calendar: appointments can be created by staff or booked online by the customer from the public company page, with an automatic email confirmation.
  • Repair archive and change log: full history without slowing down the software: The archive removes old repairs from the lists without deleting them, while each repair's log records who changed what and when: statuses, work items, customer data and messages sent.
  • Device testing checklist: Configure dozens of predefined tests (touch, Face ID, battery, cameras, speakers, Wi-Fi, motherboard and more) and custom tests: they appear as a checklist with an OK/KO outcome both at intake and before delivery.

Warehouse

  • Warehouse product catalog: Manage the master record of smartphone and PC spare parts and accessories with stock, supplier, and prices for each shop: the foundation of every repair inventory in Fixh IT.
  • Bulk product import: Upload a CSV file with hundreds of smartphone and PC spare parts to populate the warehouse in minutes: column mapping, SKU/EAN duplicate detection and a row-by-row error report.
  • Supplier purchase orders: Create orders to your smartphone and PC spare parts suppliers: status tracked from draft to received, courier shipping, prices aligned to the last purchase, and stock updated automatically.
  • Warehouse transfers between shops: Move smartphone spare parts, PC spare parts and serialized units between shops of the same company: draft-ship-receive workflow, automatically updated stock, and full movement traceability.
  • Product barcode (EAN) labels: Generate and print customizable EAN labels for smartphone and PC spare parts and serialized units: two templates (identification and display), sizes and fonts your way.
  • Serial number tracking: Track the serial number and IMEI of every single unit of refurbished smartphones and high-value spare parts: real-time status (in stock, reserved, sold, transferred, scrapped) and full history for warranties.
  • Warehouse inventory: stock movements and stock value: Review the full history of stock movements for each sub-warehouse with purchase price and all three selling prices, and see the real value of stock per shop, exportable to CSV, Excel and PDF.

Documents

  • Electronic invoicing and SdI submission: Issue XML electronic invoices compliant with the Italian SdI for smartphone and PC repairs or sales using a repair shop software like Fixh IT, with sequential numbering, a courtesy PDF, and the customer's recipient code or certified email.
  • Incoming supplier invoices: Import your spare parts and refurbished-device supplier XML invoices (Italian FatturaPA or international UBL): Fixh IT reads them automatically, recognizes parts already in your catalog, and loads the warehouse with no manual entry.
  • Customer quotes: Create repair or sales quotes for smartphones and PCs with Fixh IT, complete with digital customer signature, deposit and VAT exemptions, and convert them into an invoice once accepted.
  • Delivery note (DDT): Generate delivery notes for shipping smartphones and PCs between shops, to external repair labs, or to customers and suppliers, with reason, freight terms and shipped items ready in just a few steps.
  • Used device purchase: Record the purchase or trade-in of used smartphones, tablets and PCs from private sellers, with the personal data required by used-goods trading regulations, an auto-generated purchase document, and a linked warehouse stock entry.
  • Digital warranty certificates: Generate PDF warranty certificates for smartphone and PC repairs or checkout sales, with a QR code and a public verification page the customer can check at any time, with no manual data entry.
  • Import electronic invoices from another software: With a repair shop software like Fixh IT you can import XML electronic invoices issued by another provider in just a few clicks, with bulk drag&drop of up to 10 files and automatic customer and amount recognition, without losing your tax history.
  • Customer orders: order an item, take the deposit and notify on arrival: Record the items customers ask you to order (parts, cases, smartphones, accessories), take the deposit at the POS, link the order to the supplier and notify the customer when the goods arrive, all the way to delivery with the balance.
  • Used goods register and margin scheme for used smartphones and PCs: The Fixh IT used goods register follows every device from purchase to sale: it fills itself in from used-device purchases and receipts, calculates margin and margin VAT and exports to Excel or CSV for your accountant.

Point of Sale (POS)

  • Checkout and quick sale: The Fixh IT checkout combines counter sales of spare parts and accessories with repair payments in the same cart, with barcode scanning, loyalty points, vouchers, mixed cash/electronic payment and printed or digital receipts.
  • Cash control and work shifts: Fixh IT does not require a formal shift-opening declaration: every receipt stays linked to the staff member who issued it, and the real-time cash balance lets you check takings at the end of a shift or day.
  • Cash book: Log cash inflows and outflows not tied to sales (expenses, withdrawals, bank deposits) and check a daily summary combining receipts, invoices and expenses to keep the repair shop's liquidity under control.
  • Receipt history and reports: Browse the history of every receipt with filters for period, payment method and category (repair or counter sale), review each document's detail and resend it to the customer by email or WhatsApp.
  • Payment methods and FixhPay: Configure the payment methods accepted at checkout from Company > POS settings: FixhPay for an electronic receipt sent directly to the Italian tax authority, the RCH fiscal printer, PayPal and other providers, up to a maximum number of active methods.
  • Daily, monthly and yearly takings reports: Analyze the trend of takings from repairs and counter sales with three dedicated reports (daily, monthly, yearly), a bar or pie chart, period navigation and PDF export.
  • Used Device Trade-in Valuation with Fixh AI: See how repair shop staff value used smartphones, tablets and notebooks at the counter with Fixh AI: a fixed condition questionnaire, a price suggestion calculated by Fixh AI, and a direct handoff to the used device purchase flow.
  • Print receipts and labels without installing drivers (Print Agent): With a repair shop software like Fixh IT you print POS receipts and product labels on a network thermal printer without installing any driver, thanks to the Print Agent that communicates via IP address.

Customers

  • Customer directory: The central registry for repair shop customer management: name or business name, phone numbers, address, tax code and VAT number, with customer portal access and automatic links to repairs, documents and sales.
  • 360° customer profile: A single record bringing together a customer's repairs, quotes, invoices, receipts, warranties, messages and privacy consents, so a smartphone and PC repair shop always has the full relationship under control.
  • Loyalty card and points: A loyalty program with points earned on purchases and repairs, with accrual rules and redemption value the company can configure, points spendable as a discount at checkout: a repair shop customer retention tool.
  • Customer chat and messages: Communicate with the customer directly from their profile, without leaving the system or using WhatsApp: every message stays saved, with a staff notification and the ability for the customer to reply from their own portal.
  • Privacy and marketing consents: Collect and store the customer's privacy and marketing consents, with signature, date, IP address and device used, via a dedicated public link or directly from the record: the foundation for compliant repair shop customer management.
  • Customer statistics: Total spend, number of repairs, average spend per repair, outstanding balance and date of last service, automatically calculated for each customer: a concrete tool for repair shop customer management to see who to retain most.
  • Email and SMS marketing: The Fixh IT marketing dashboard summarizes available credits, cost per email/SMS send, max recipients per campaign and average open/click rate; create new campaigns to customers who gave marketing consent, filtering recipients and previewing cost.
  • Marketing campaign history and analytics: The table with all email and SMS campaigns sent by a repair shop, with channel, status, recipients reached, open and click rate, cost in credits; each campaign's detail shows failed sends, top clicked links and every recipient's status.

Marketplace & Hub

Administration & Company

  • Creating your first shop: Create your company's first shop on Fixh IT with tax details, address and bank details: the mandatory first step before using Repairs, Warehouse and POS in this software for repair centers.
  • Adding employees and permissions: Create accounts for repair technicians, shop managers and front-desk staff on Fixh IT, with a user level and granular permissions per shop and per module (repairs, warehouse, POS, documents).
  • Company settings: Configure tax details, currency, default warranty, repair numbering, urgent repair surcharge, loyalty and auto-logout on Fixh IT: they apply to every shop of the repair center.
  • Company media and logos: Upload your platform logo, favicon, document logo, email logo, cover image and gallery on Fixh IT: each image has a specific use across the public page, PDFs and emails.
  • Custom document templates: Customize the four legal documents of your repair center on Fixh IT: privacy notice, used-device purchase contract, used-sale warranty and repair terms, with automatic placeholders and PDF printing.
  • Public company page: Your company gets a public page at fixhub.it/c/yourUsername with shops, hours, an image gallery, and online booking: the first digital storefront of your repair shop.
  • Online public price list: Publish your repair price list on the Fixh IT public page by pairing spare part and device model, with prices pulled automatically from the retail price set in the Warehouse: no double entry.
  • Subscription plan and modules: License, subscription plan, add-on modules, and credits for your repair shop software: how to read license status, buy extra modules, and redeem a code.
  • Shop working hours: Configure the weekly hours of each shop of your repair center, with a morning/afternoon split: the same hours feed the public page and customers' online bookings.
  • Repair statistics: turnaround times, revenue, technicians and most repaired devices: Fixh IT repair statistics show opened and delivered repairs, revenue, profit, average turnaround time and work in the lab, broken down by technician, brand, device type and model, day by day or by month and year.
  • Export all company data: repairs, documents, customers and receipts in a ZIP archive: With "Your data" an administrator downloads all company data in a single ZIP archive: repairs, PDF documents and e-invoice XML files, receipts, customers, shops and employees, with repair photos if needed.
  • Product categories: Organize spare parts and warehouse products into custom categories and subcategories, shared across all shops: faster search in the lab, at checkout, and in reports.
  • Shop statistics and reports: The Fixh IT consolidated dashboard compares repairs and sales across all shops over the last 30 days, with aggregated KPIs and detailed reports for each individual shop.
  • Company Storefront: Sell Your Warehouse Products Online: Learn how to publish warehouse products to your public e-commerce storefront at /c/{username}/shop, and manage reservations, shipping and PayPal payments.
  • Multi-shop dashboard: manage all your locations from a single view: With a repair shop software like Fixh IT the Multi-shop Dashboard aggregates revenue, repairs, and inventory from all your locations into a single view, to compare performance across shops and spot right away where to step in.

Company Tools

  • Fixh AI: how it works in the Fixh IT repair software: From automatic Dashboard suggestions to a forecast of which spare parts to stock, from used device valuation to the diagnostic checklist suggested in the lab, from the voice command to open a repair to the Telegram support bot that answers by reading this guide: here is where Fixh AI actually works in the platform, today.
  • Fixh Assistant: the WhatsApp chatbot powered by Fixh AI for your repair shop: Fixh Assistant is the Windows app that answers customers on WhatsApp using your management software data: repair status, quotes from the warehouse, product availability, opening hours and appointments, even when the shop is busy or closed.
  • Smart alerts: stuck repairs, uncollected devices and today's appointments: Fixh IT smart alerts remind you, at the time you choose, of repairs stuck in waiting statuses, completed repairs not collected, today's appointments, the parts wishlist and incoming orders, shop by shop.
  • Staff management: Manage the entire lifecycle of your repair shop's employees: invite, edit role and shop, deactivate, or remove a staff account, while keeping their activity history always available.
  • Staff permissions: Configure, for each employee, shop by shop and module by module (workshop, warehouse, POS, documents, customers, marketplace, hub), the view, create, edit, and delete permissions.
  • Company media archive: The central archive for logo, cover, documents, and every repair and product photo uploaded by the company: organized by type, with public or private visibility and storage counted against the subscription plan.
  • Public chat: A channel shared between technicians and enabled staff of every company on the Fixh network, with mentions, attachments up to 2 MB, and an anti-spam limit, useful for comparing notes between repair shops.
  • Internal company chat: A private channel reserved for your repair center's staff, with attachments, mentions and online status, to coordinate between colleagues and different shops by tagging a repair directly with #{code}.
  • Reseller portal: partner access and license management: Learn how the Fixh IT reseller portal works: a separate login at /resellers, generating discounted license codes for client repair centers, invoicing, earnings and team management, with a platform-wide access switch.
  • License renewal: Check the expiry, active plan, storage, and shop/user limits of your repair center management software. Renew or change plan at Checkout with a monthly, half-yearly, or yearly duration, or redeem a license code received from a reseller.
  • Credit purchase: Top up your repair center software's credit balance for pay-per-use services: IMEI checks on devices being repaired and SMS notifications to customers. Choose the amount with a slider from Company > License and transfer credits to individual shops.
  • Discount vouchers: Create discount vouchers with an amount and note for your repair shop: automatically generated code, printable PDF, valid at every company shop and applicable once at the POS checkout on any payment.
  • API keys and REST integration: Generate and revoke REST v1 API keys to connect your repair shop management software to external systems via the X-API-Key header: sync repairs, create new tickets, and update statuses from third-party tools. The full key is shown only once, at creation time.
  • Checkout: purchases and subscription plan: A single cart, reserved for the owner or administrators, to change your plan, add extra modules (shops, users, storage, products), and buy credits, with PayPal or bank transfer payment in 3 steps.
  • Device insurance: Configure base rate, category and age multipliers, coverage caps, deductibles and preliminary tests, then issue insurance policies on customer devices with automatic premium calculation and a policy PDF. Enterprise plan feature.
  • Warranty extension: Configure duration tiers, rates, and the maximum device age, then issue warranty extensions with automatic cost calculation, a unique public code, and a downloadable PDF. Enterprise plan feature.
  • Write on the Fixh blog and earn credits: With a repair shop software like Fixh IT you write practical guides on the platform's public blog from the built-in editor in Shop > Blog, earn SEO visibility for your shop, and get a platform credit for every published article.

Customer Portal (self-service)

  • Customer portal access: Learn how to activate and use your customer portal access: an invite link from the repair shop, your first password, login and password recovery from the company's public page.
  • Customer dashboard: The customer portal's home page summarizes repairs, spending and balance due in real time, with a chart, intervention requests to approve, chat with staff and login history.
  • Request a repair online: Open a new smartphone or PC repair online in a few steps: shop, device, issue, accessories, spare-part quote and unlock details, even before bringing the device to the shop.
  • My repairs: Check, filter and export all your smartphone and PC repairs with real-time status, technical details, photos and warranty reopening, without calling the shop.
  • My invoices: Check the list of your electronic invoices issued by the repair shop for repairs and purchases, with number, status and amount, without requesting them by email or phone.
  • My quotes: Check the repair quotes received from the repair shop, with proposed interventions, costs and validity, before deciding whether to accept them, without waiting for a call.
  • My warranties: Check the list of your repairs still under warranty, with device, delivery date and expiry, to always know if and until when you can claim coverage.
  • My receipts: Check the history of your purchase and repair-payment receipts from the repair shop, always available as proof of purchase from your customer portal.

FAQ

Smart management software for repair shops and repair labs

Fixh IT is the cloud repair management software that works with you: repair tickets, spare parts inventory, POS with electronic receipts, e-invoicing, customers and Fixh AI in one platform for smartphone, PC, tablet and console repairers.

Fixh AI: how it works in the Fixh IT repair software

From automatic Dashboard suggestions to a forecast of which spare parts to stock, from used device valuation to the diagnostic checklist suggested in the lab, from the voice command to open a repair to the Telegram support bot that answers by reading this guide: here is where Fixh AI actually works in the platform, today.

Fixh Assistant: the WhatsApp chatbot powered by Fixh AI for your repair shop

Fixh Assistant is the Windows app that answers customers on WhatsApp using your management software data: repair status, quotes from the warehouse, product availability, opening hours and appointments, even when the shop is busy or closed.

Automatic customer notifications

Automatically update customers by email, WhatsApp, SMS or Telegram every time a repair status changes, with a customizable message per channel, no manual calls needed.

Tablet signature pad: repair forms, quotes and privacy consents without paper

Let customers sign the intake form, the quote and the privacy notice with a finger or stylus on a tablet, smartphone or touch screen: the signature goes into the document PDF together with name, date and time, both at the counter and remotely via link or QR code.

Integrated digital receipt

The Checkout module generates a digital receipt for every sale or repair payment, sendable by email or WhatsApp, as PDF, with an automatic ADE sequential number for shops using FixhPay.