Check the list of your repairs still under warranty, with device, delivery date and expiry, to always know if and until when you can claim coverage.
The "My warranties" section of your customer portal lists the smartphone and PC repairs the repair shop delivered to you with an associated warranty, showing for each one the date until which coverage remains valid. It is the tool that lets you know within seconds whether a recently repaired device is still protected, without having to keep a paper receipt or rely only on memory.
The warranty on a repair usually covers the intervention just carried out: if the same problem (or a problem linked to the replaced component) reappears within the coverage period, you are entitled to claim the warranty at the repair shop, often at no extra cost. Knowing for certain until when you are covered helps you quickly decide what to do if the device starts giving you trouble again.
Why it is useful for you as a customer
Many people lose the paper receipt or forget when the warranty on a repair done months earlier expired. Having this information always available in your customer portal, you can check within seconds whether a device is still covered before deciding whether to bring it back to the shop, or whether it makes more sense to open a new paid repair because coverage has already expired.
This section is especially useful when you manage several family devices repaired at different times: instead of remembering by heart when each warranty expires, you have a single up-to-date list showing all the coverages still active, sorted by delivery date.
In practice
Every repair delivered with an associated warranty appears in this list as long as coverage is active, showing the device (brand and model), the delivery date, and the date until which the warranty remains valid. The expiry date is automatically calculated by adding to the delivery date the number of months of coverage set by the repair shop for that type of intervention, so you don't have to do manual calculations to know until when you are protected.
The list is organized into pages to stay smooth even if you have several repairs covered by warranty: you can navigate between pages and adjust the number of rows displayed to your preference. If a repair listed here shows the same problem again, you can quickly spot it and check the expiry date even before contacting the repair shop.
It is worth distinguishing the warranty from other documents in your customer portal: the receipt proves the payment made at delivery, while the warranty specifically covers the intervention carried out. If you also need proof of payment for a repair still under warranty, you find it in the "My receipts" section, linked to the same repair. From several pages in the customer portal, including "My repairs", you also find a dedicated button to directly reopen under warranty a repair still covered, without having to redo the entire opening procedure from scratch.
Quick guide
- Log in to your customer portal.
- Open "My warranties" to see the list of covered repairs.
- Find the device you are interested in and check its delivery date and warranty expiry date.
- If you have many repairs under warranty, use the pagination controls at the bottom of the table to navigate between pages.
- If you are still covered and the problem reappears, use the reopen-under-warranty button available in the "My repairs" section.
- If the warranty has expired, contact the repair shop to discuss a new paid intervention.
Real use cases
You had your smartphone's screen replaced two months ago and now notice a similar problem: you open "My warranties", find the repair with its coverage expiry date, confirm you are still within the terms, and use the reopen-under-warranty button in the "My repairs" section instead of opening and paying for a brand-new repair.
You have several family devices repaired at different times and can't remember which one is still covered: you check the list sorted by delivery date, and within seconds you see which repairs still have an active warranty and which have already expired.
Your PC, repaired months ago, has the same fault again, but you are not sure whether the warranty is still valid: you check the expiry date shown next to that repair: if it has already passed, you already know you will need to discuss a new paid intervention with the repair shop instead of a free reopening.
Tips and best practices
Check this section as soon as you notice the same type of problem again on a recently repaired device, before deciding how to proceed: knowing whether you are still under warranty helps you avoid paying twice for the same intervention. If you have several family devices repaired at the same repair shop, take a periodic look at this section to always have an up-to-date picture of which coverages are still active. Remember that a warranty usually covers the specific intervention carried out (for example the screen replacement) and not necessarily every possible fault of the device: if in doubt about coverage for a specific problem, it is always best to check directly with the repair shop.
Frequently asked questions
Do repairs with an expired warranty disappear from the list? The list is designed to show still-valid coverages; for the full history, you can still view the repair from the dedicated "My repairs" section.
How do I know until when a repair is covered? The warranty expiry date is shown next to each repair listed in this section, automatically calculated from the delivery date.
Do I need to bring a paper receipt to claim the warranty? No, the warranty is recorded in your customer portal and is directly linked to the repair carried out, with no need for additional paper documents.
How do I reopen a repair still under warranty? You find a dedicated button in the "My repairs" section, both in the list and in the detail of a single repair, letting you reopen it with one click if it is still covered.
Does the warranty cover any fault of the device? No, a warranty generally covers the specific intervention carried out by the repair shop; for doubts about a different fault, it is best to check directly with staff.
What happens if the warranty has expired but the device has a problem again? You can still request a new repair, even directly from your customer portal, but in this case the intervention will be subject to a new paid quote.
