The customer portal's home page summarizes repairs, spending and balance due in real time, with a chart, intervention requests to approve, chat with staff and login history.
Every time you log in to your Fixh IT customer portal, the first screen you see is the dashboard: an overview designed to let you understand in a few seconds where your smartphone or PC repairs stand, how much you have spent at the repair shop, and whether you still have a balance to pay, without having to open every single section of the reserved area one by one.
The dashboard is not a simple welcome screen: it gathers real, up-to-date data coming from your repairs, your payments and your communications with the repair shop, into a single page organized in blocks. It is the place where, every day, you can decide whether something needs your attention (replying to a staff request, checking a balance, reviewing the latest repair) or whether everything is fine and you can simply move on.
Why it is useful for you as a customer
The main advantage is the time it saves you: instead of calling the repair shop to find out whether your smartphone is ready, how much you have spent this month, or whether you still owe something, you find all this information already there as soon as you enter your reserved area. The box dedicated to the balance due, in particular, highlights in red any amount still to be paid, so you never arrive unprepared when you go to collect your device.
The dashboard is also the place where the repair shop can ask you directly for an opinion: if during a repair the technician discovers an additional problem (for example, besides the screen, the battery also needs replacing), they can send you an intervention request that shows up prominently as soon as you log in, so the repair does not stay stuck waiting for a reply you did not know you had to give. In the same way, the built-in chat lets you write staff a quick question without having to dial a phone number.
In practice
The top of the dashboard shows four summary boxes, each dedicated to a different aspect of your relationship with the repair shop. The first covers repairs: the total number of repairs completed and the average cost per repair. The second covers finances: how much you have spent this month and how much you have spent in total since becoming a customer. The third covers service: how many repairs you have opened this month and the date of the last service received. The fourth covers your balance: how much you have already paid this month and any amount still due, shown highlighted (in red) whenever it is greater than zero, so it stands out immediately.
Right below you find a bar chart showing how your spending has developed over the most recent days: it helps you see at a glance whether you have had a period with several interventions close together or spending concentrated in a few days, for example if several devices were repaired in the same period. Next to the chart you find the login history for your customer portal, with the IP address and date of every recent login: a simple way to verify that the account has only been used by you.
If the repair shop has an open request on one of your repairs, the dashboard shows a highlighted card with the repair number, the device involved and the description of the intervention proposed by the technician (for example replacing a component that was not part of the original quote). You can reply directly from here by writing a message in a dedicated text field: once your reply is sent, it stays visible in that same card in place of the form, so you always know what you told staff.
A little further down you find a direct messaging section with the repair shop, separate from intervention requests: here you can write general questions (opening hours, availability of a spare part, clarifications) and see staff's replies in a normal bubble conversation, refreshed every time you open the page. Finally, the last section of the dashboard lists your most recent repairs with their color-coded status (for example "in progress" or "ready for pickup"): from here you can open the detail of a single repair with a click, or reach the full list with the "View all" button, which takes you to the "My repairs" section.
Quick guide
- Log in to your customer portal from the repair shop's public page: you will be automatically taken to the dashboard.
- Check the four top boxes to get the full picture of repairs completed, monthly and total spending, service received and balance due.
- If the balance box shows an amount in red, keep it in mind before going to collect your device.
- Look at the spending chart to understand how it is spread out over time.
- If an intervention request card appears, read the description and reply in the dedicated text field as soon as you can decide.
- Use the messages section to write a direct question to staff, if you have one.
- Scroll through the list of recent repairs and click one to open its detail, or click "View all" for the full list.
- Check the login history to make sure every entry was made by you.
Real use cases
The technician discovers an additional issue while repairing the screen: while replacing the cracked glass on your smartphone, the technician notices the battery is also swollen and needs replacing for safety. Instead of leaving the repair stalled waiting for a phone call from you, they send an intervention request: you find it as soon as you open the dashboard, read the explanation and reply "that's fine, go ahead" directly from the text box, without having to call the shop back.
You want to know whether you still owe something before going to collect the repaired PC: you open the dashboard and immediately look at the "balance" box: if the amount due is highlighted in red, you already know you will have to settle that figure at pickup, and you can plan ahead (for example bringing the right payment method) before even leaving the house.
You have a quick question about the shop's opening hours or the availability of a spare part: instead of looking for the phone number and waiting for someone to answer, you write directly in the dashboard's messages section: the question stays recorded and you can check staff's answer whenever it is convenient, without having to repeat the question over the phone.
Tips and best practices
Check the dashboard fairly regularly, especially if you have a repair in progress: an intervention request left unanswered can slow down the processing time of your device, because staff often wait for your confirmation before proceeding with interventions that were not part of the original quote. Take a periodic look at the login history: if you notice an IP address or a date that doesn't look right, it is good practice to change your password from your profile right away. Use the dashboard chat for non-urgent questions and reserve a direct phone call to the shop for truly urgent situations, such as an imminent pickup or a serious fault to report immediately. Before going to collect a device, always check the balance-due box, so you avoid surprises at the shop and can plan the payment in advance.
Frequently asked questions
Does the dashboard update automatically? Yes, all the data shown (statistics, chart, recent repairs, intervention requests and messages) always reflects the most up-to-date situation at the moment you open the page.
What does the balance amount highlighted in red mean? It means that, based on the payments already recorded and the interventions billed, there is still an amount to be paid to the repair shop.
How do I reply to an intervention request? You find a dedicated text field directly in the request card: write your reply and send it, it will stay visible in that same card for both you and staff.
Can I see invoices or quotes directly from the dashboard? No, the dashboard only shows a summary of repairs, spending and messages: to view or download invoices, receipts, quotes and warranties you need to go into the respective dedicated sections of the customer portal.
What does the login history show? It lists the most recent logins made on your account, with IP address and date, so you can verify they were all made by you.
What do I see on the dashboard if I have no repairs in progress? You still see the statistics boxes (even at zero if you have no repairs yet), the login history, and you can still write a message to staff from the dedicated section.
