Check the history of your purchase and repair-payment receipts from the repair shop, always available as proof of purchase from your customer portal.
The "My receipts" section of your customer portal gathers the complete history of digital receipts issued by the repair shop for purchases made in store and for payments on your smartphone and PC repairs. It is the document that proves an immediate payment at the counter, always available without having to keep the piece of paper handed over at the till.
Unlike a paper receipt, which can fade, tear, or simply get lost in a drawer, the digital receipt stays permanently linked to your customer profile: you can find it again at any time, even months or years after the purchase, to claim a warranty, handle a return, or simply keep track of the expenses incurred at the repair shop.
Why it is useful for you as a customer
Not having to physically keep the receipt means not having to worry about losing it right when you need it, for example to claim the warranty on an accessory you bought or to prove the date of a payment made in store. Every receipt stays archived in a single, ordered list inside your customer portal, always viewable in a few clicks, regardless of how much time has passed since the purchase.
For those who regularly bring devices in for repair, having the complete receipt history is also useful for keeping track of the overall spending at the repair shop over time, for example to compare the cost of several interventions done on different family devices, without having to manually gather and sort scattered paper receipts.
In practice
Every digital receipt issued by the repair shop in your name automatically appears in this list, sorted so you can quickly scroll through the most recent ones. For each receipt you see its identification number, the total amount including VAT, and the date it was issued, whether it is the payment of a repair balance or the purchase of a product or accessory in store.
The list is organized into pages to stay smooth even if you build up many receipts over time, for example if you are a regular customer with several purchases and repairs made over the years: you can navigate between pages and adjust the number of rows displayed to your preference. Each row is linked to the specific document, so you can quickly spot the receipt you are interested in based on date or amount.
It is worth distinguishing a receipt from other documents in your customer portal: while an invoice is the full tax document with your details, mostly required for accounting purposes, a receipt simply proves the immediate payment made at the counter. If you need a tax document with your full details instead of a receipt, check the "My invoices" section to see whether an electronic invoice was also issued for that purchase or repair.
Quick guide
- Log in to your customer portal.
- Open "My receipts" to see the full history.
- Scroll through the list, checking the number, amount and date of each receipt.
- If you have many receipts, use the pagination controls at the bottom of the table to navigate between pages.
- Find the receipt you need based on its date or amount.
- View or download the document whenever you need it as proof of purchase or payment.
Real use cases
You bought a case or a charger in store a few weeks ago and it broke: you open "My receipts", quickly find the document based on the purchase date, and use it as proof of purchase to request a warranty replacement, without having to search through drawers at home for the paper slip.
You paid the balance for your smartphone repair on pickup and now need the receipt for your accountant: you spot the corresponding receipt in the date-sorted list, check the amount, and download it directly from your customer portal, without having to call the repair shop back.
You want to summarize how much you spent over the past year on repairs and purchases at the repair shop: you scroll through the date-sorted receipt history, adding up the amounts of the documents you are interested in, instead of having to gather scattered paper receipts around the house.
You picked up a repair covered by warranty and want to keep all the documentation together: you open the payment receipt and, if you also need the warranty certificate for that repair, you find it in the "My warranties" section, so you have both documents ready in case you need to claim it in the future.
Tips and best practices
Check this section whenever you need proof of purchase or payment, instead of searching for a paper receipt that might have been lost: the digital list always remains available and up to date. If you bought a product with a manufacturer's warranty, keep a reference to the corresponding receipt, so you can quickly retrieve it if needed. If you manage the expenses of several family devices at the same repair shop, use this section periodically to always have an up-to-date picture of the overall spending.
Frequently asked questions
Do receipts stay available even after a long time? Yes, the history remains archived in your customer portal with no time limit, and you can navigate between pages if you have many.
Can I use the digital receipt as proof of purchase? Yes, every receipt you can view or download from your customer portal counts as proof of purchase or payment, just like a paper receipt.
Do repair receipts appear in the same section as purchase receipts? Yes, the section gathers both purchase receipts and those for repair payments, sorted together by date.
What is the difference between a receipt and an invoice? A receipt proves the immediate payment made at the counter; an invoice, instead, is the full tax document with your details, which you find in the "My invoices" section if it was issued for that purchase or repair.
Do I need to ask the repair shop for a copy of the receipt? No, every receipt issued in your name automatically appears in this section, with no need to request it.
What happens if I can't find a receipt I was expecting? If a payment has not yet been recorded by the repair shop, contact staff directly to check the situation.
Does the receipt also serve to claim the warranty on a repair? The receipt proves the payment; the actual warranty certificate, with the coverage expiry date, is instead found in the "My warranties" section, linked to the corresponding repair.
