Check the list of your electronic invoices issued by the repair shop for repairs and purchases, with number, status and amount, without requesting them by email or phone.
The "My invoices" section of your customer portal gathers every electronic invoice the repair shop has issued in your name, whether for smartphone and PC repairs or for any purchases made in store. It is the reference point whenever you need a tax document for your bookkeeping, for a refund, or simply to keep track of your spending at the repair shop.
Instead of having to ask staff every time to resend you a copy by email, here you find an always up-to-date list, viewable at any time of day, letting you quickly check the number, status and amount of each invoice even before opening its detail.
Why it is useful for you as a customer
Always having your electronic invoices available means never having to dig through old emails or scattered folders when your accountant asks you for a document, or when you need to prove an expense for an insured product's warranty. Since every invoice issued by the repair shop automatically appears here, there is no risk of forgetting to request it or losing it, as can happen with an email that ends up in spam or a misplaced paper document.
The "status" field also lets you understand at a glance where each invoice stands in its life cycle (for example whether it is still to be sent, already sent, completed, or marked as paid), useful above all if you have agreed to a staggered payment, or if you want to verify that an invoice for a recent repair has actually been settled.
In practice
Every electronic invoice issued by the repair shop in your name automatically appears in this list, sorted so you can quickly scroll through the most recent invoices. For each invoice you see its identification number, its status (shown with a color-coded chip indicating its phase, for example whether it is still being processed or is completed and paid), the total amount including VAT, and the issue date.
The list is organized into pages to stay smooth even if you build up many invoices over time, for example if you are a regular customer with several repairs and purchases made over the years: you can navigate between pages and adjust the number of rows displayed to your preference. Each row is linked to the specific document, so you can quickly spot the invoice you are interested in based on date or amount, before opening it for details or downloading it.
It is worth distinguishing an electronic invoice from other documents in your customer portal: a receipt proves an immediate payment for a purchase or a repair balance made at the counter, while a quote shows an estimated cost before you even give the go-ahead for the intervention. An invoice, instead, is the actual tax document, with your full details, issued by the repair shop when required for accounting purposes (for example if you are a business or explicitly asked for an invoice instead of a receipt). If you are looking for proof of a payment made at the counter, you find it in the "My receipts" section instead.
Quick guide
- Log in to your customer portal.
- Open "My invoices" from your reserved area's menu.
- Scroll through the list, checking the number, status and amount of each invoice.
- If you have many invoices, use the pagination controls at the bottom of the table to navigate between pages.
- Find the invoice you need based on its issue date or amount.
- View or download the document whenever you need it for your bookkeeping or a refund.
Real use cases
Your accountant asks you for the invoice of a business PC repair done a few months ago: you open "My invoices", scroll through the list sorted by date, quickly spot the document from the right period thanks to the date and amount shown in the table, and retrieve it without having to write to the repair shop asking for a copy to be resent.
You have insurance on your smartphone covering accidental damage and need to prove how much you spent on the screen repair: you find the electronic invoice for that repair, check its amount, and use it as the expense document to attach to your insurance refund claim.
You want to check whether a recent invoice is still to be settled or has already been handled: you look at the status shown next to the invoice number in the list, which tells you at a glance what phase the document is in, without having to call the repair shop for an update.
Tips and best practices
Check this section whenever you need a tax document related to a repair or a purchase: it is faster and more reliable than searching through your emails, since the list always reflects the most recent situation recorded by the repair shop. If you handle the bookkeeping for a business, you can check this section periodically to make sure you have all the necessary invoices without having to request them one by one. Still, keep a copy of the most important documents in your own personal archives, even though they always remain available here, so you have an extra layer of safety.
Frequently asked questions
Can I also find older invoices? Yes, all electronic invoices issued in your name remain available in the list, with no time limit, and you can navigate between pages if you have many.
Do I need to ask the repair shop to send me the invoice? No, every invoice issued by the repair shop automatically appears in the "My invoices" section of your customer portal, with no need to request it.
What does the status shown next to each invoice indicate? It indicates the document's life-cycle phase as configured by the repair shop (for example whether it is still being processed, already sent, completed, or marked as paid).
Do the invoices only cover repairs? No, the section gathers every electronic invoice issued by the repair shop in your name, for both repairs and other purchases made in store.
Can I sort the list to find an invoice more easily? Yes, the list is organized by date and you can scroll through the pages to quickly find the period you are interested in.
What happens if I can't find an invoice I was expecting? If an expense has not yet been invoiced by the repair shop, it will not appear in this list: in that case, contact staff directly to check the situation.
What is the difference between an invoice and a receipt? An invoice is the tax document with your full details, meant for bookkeeping; a receipt instead proves an immediate payment made at the counter. If you are looking for a receipt for a purchase or a repair, you find it in the dedicated "My receipts" section.
