Learn how to activate and use your customer portal access: an invite link from the repair shop, your first password, login and password recovery from the company's public page.
The Fixh IT customer portal is your personal, private space to follow the repair of your smartphone or PC, view documents and manage your own data, without having to call or physically go back to the repair shop for an update. You reach it from the company's public page, at fixhub.it/c/shop-name, where you also find a short presentation of the repair shop, the linked stores and the form to log in to your reserved area.
Unlike many other online services, the Fixh IT customer portal has no "open registration" form where anyone can create an account by simply entering an email. Access is tied to actually being a customer of that repair shop: it is the shop's staff who creates your customer record (for example when you bring in a device for repair, request a quote, or make a purchase) and generates a personal invite link for you to activate online access. This article explains in detail how the whole path works, from the first invite to your everyday login.
Why it is useful for you as a customer
Having personal access to the customer portal means being able to check your smartphone repair status or your PC repair status at any time of day, without having to call the repair shop to ask "where are things at". It also means always having your invoices, receipts, quotes and warranty certificates at hand, without the risk of losing a paper document or having to request it by email when you need it for a refund, a warranty claim or your own bookkeeping.
Because access is securely tied to your identity as a customer rather than to an anonymous sign-up, the reserved area contains information that is really yours: only you (and the shop's authorized staff) can see the details of your repairs, your documents and your personal data. This also makes the customer portal a transparency tool towards the repair shop: you can independently verify the interventions, costs and timelines that were agreed.
In practice
The entry point is always the company's public page, reachable at fixhub.it/c/shop-name. On this page, besides the repair shop's description, photo gallery and list of stores with address and phone number, you find a box dedicated to accessing your reserved area.
The first access always requires a preliminary step from the repair shop: when staff registers your details as a customer, they can generate a personal invite link tied to your email, which is sent to you by email or shared directly on WhatsApp. The link looks like fixhub.it/c/shop-name?invite=code and stays valid for 7 days from generation. Opening it, you are asked to set a personal password of at least 8 characters: from that moment your customer account is active and you can log in normally with your email and password.
If you later forget your password, there is no need to ask the shop for a new invite: the login form has a "Forgot password" link, which lets you receive a password-reset link by email valid for one hour. For security reasons, after a few consecutive failed login attempts the system also requires answering a simple verification question (a captcha) before you can try again, to protect your account against automated attempts.
Once logged in you are automatically redirected to the dashboard of your reserved area, from which you can reach all the dedicated sections: repairs, quotes, invoices, receipts, warranties and your personal profile. For security reasons, logging in from a new device or browser automatically deactivates any session previously open on other devices, so only your latest login stays valid.
It is important to remember that the account is specifically tied to that single company: if you are a customer of several repair shops that both use Fixh IT, you will need to log in separately from each company's public page, with independent credentials even if the login email address is the same.
Quick guide
- Become a customer of the repair shop (for example by bringing in a device for repair or requesting a quote): staff registers your details in their customer records.
- Receive your personal invite link to the customer portal from the shop, by email or WhatsApp, at fixhub.it/c/shop-name?invite=code.
- Open the link within 7 days of receiving it and set your personal password (at least 8 characters).
- From this moment your account is active: you can return at any time to fixhub.it/c/shop-name.
- Enter your email and the password you chose in the login form on the public page.
- If you forgot your password, click "Forgot password" and follow the link received by email to set a new one.
- After logging in, you are automatically taken to the dashboard of your reserved area, the starting point for all the other sections.
Real use cases
You have just dropped off your smartphone with a broken screen at the shop: staff registers the repair and your details, and sends you the invite link directly on WhatsApp while you are still in the shop. You open the link from your phone, set a password in a few seconds, and from that moment you can follow the repair status of your smartphone online without having to call back.
You have been a customer for a while but changed phones and don't remember your password: there is no need to go back to the shop to have the invite resent. From the public page you click "Forgot password", enter your email and receive a link to set a new one, so you can immediately go back to checking invoices and repairs.
You are a customer of two different repair shops that both use Fixh IT: you keep two separate accounts, one for each company's public page. Even if you use the same email for both, passwords and data stay separate for each company, so the PC repair done by one shop never mixes with the smartphone repair done by the other.
Tips and best practices
Choose a strong password that is different from the ones you use for other online services, to best protect your personal data and the documents related to your repairs. Open the invite link as soon as possible after receiving it, since it stays valid for only 7 days: if it expires, you can still ask the repair shop to generate a new one for you. Bookmark the shop's public page address (fixhub.it/c/shop-name) in your browser, so you always have the entry point to your reserved area at hand. If you notice unusual verification requests during login (such as a captcha suddenly appearing), it can be a sign of login attempts that were not yours: in that case it is good practice to change your password from your profile as soon as possible. Finally, keep your email and phone number up to date in your customer profile, so as not to miss any communications related to the customer portal or your repairs.
Frequently asked questions
Can I register on my own without the shop inviting me? No, access to the customer portal requires the repair shop's staff to first create your customer record and send you a personal invite link: there is no open registration form available to anyone.
Does the invite link expire? Yes, it stays valid for 7 days from generation. If it expires before you open it, you can ask the repair shop to generate a new one, or, if you had already set a password before, use the "Forgot password" feature directly.
Can I change my password after the first login? Yes, from your profile in the customer portal you can change your password at any time, by entering your current one and the new one you want to set.
What happens if I get the password wrong several times while logging in? After a few consecutive failed attempts, the system requires you to answer a simple verification question (captcha) before trying again, to protect your account from automated logins.
Can I stay logged in on several devices at the same time? No: for security reasons, logging in from a new device or browser automatically deactivates the session previously open on another device.
If I am a customer of several repair shops that use Fixh IT, is one single login enough? No, each company's public page manages its own, independent customer accounts: if you are a customer of several separate shops, you will need to log in separately to each public page with its own credentials.
