Check the repair quotes received from the repair shop, with proposed interventions, costs and validity, before deciding whether to accept them, without waiting for a call.
The "My quotes" section of your customer portal gathers every quote the repair shop has prepared for you, relating to the smartphone and PC repairs you have brought or intend to bring to the shop. It is the tool that lets you know in advance how much an intervention will cost, even before giving the technician the go-ahead.
A repair quote is not a simple number: it describes the interventions the technician proposes to carry out on your device (for example replacing a specific component), together with their cost, so you can calmly assess whether to proceed before giving a final answer to the repair shop.
Why it is useful for you as a customer
Always having the quote available from your customer portal reduces the risk of misunderstandings about the agreed repair price: you can re-read it calmly from home, perhaps comparing it with what you were told verbally at the shop, instead of having to rely only on memory. If the repair shop updates the quote (for example because an additional intervention turns out to be needed during the work), you always find the latest version in this section, without having to request a new copy by email or phone.
The digital quote is also useful for planning your finances: knowing the estimated cost in advance, you can calmly decide whether to proceed with the repair right away or wait, and you can check until when the offer stays valid before prices might be revised by the repair shop.
In practice
Every quote created by the repair shop in your name automatically appears in this list, viewable at any time from your reserved area, without having to wait for a call or a message to know its content. For each quote you see its identification number, its status (indicating, for example, whether it has been sent, whether you have already accepted it, or whether it is completed), the total amount including VAT, and the date it was issued.
The list is organized into pages to stay smooth even if you have received several quotes over time: you can navigate between pages and adjust the number of rows displayed to your preference. Opening a single quote shows you the detail of the interventions proposed by the technician and their cost, as well as the date until which the offer remains valid — useful information to understand by when you need to decide whether to accept.
It is worth remembering the difference between a quote and other documents in your customer portal: the quote indicates an estimated cost before the intervention is carried out, while the invoice and the receipt document a payment already made. If you accepted a quote and the repair has been completed, you will find the corresponding tax document in the "My invoices" or "My receipts" sections, depending on the type of document issued by the repair shop.
Quick guide
- Log in to your customer portal.
- Open "My quotes" to see the full list.
- Check the number, status and amount of each quote directly from the list.
- Open the quote you are interested in to review the proposed interventions, detailed costs and validity date.
- Compare the quote with what you were told at the shop, if needed.
- Communicate your decision to the repair shop following the instructions provided with the quote.
Real use cases
The technician gave you a rough cost verbally for replacing your smartphone's screen and you want to check it in writing: you open "My quotes", find the document for that repair, and compare the written amount with what you were told, so you know for certain what you will pay before giving your final go-ahead.
You received a quote for your PC repair but want to think it over calmly before replying: you check the section from home, carefully re-read the proposed interventions and total cost, check until when the offer remains valid, and decide without rushing whether to accept or look for an alternative.
During the repair the technician discovers an additional fault and updates the original quote: you return to "My quotes" and find the updated version with the new amount, so you know exactly what changed compared to the initial estimate before giving your approval.
You are weighing up whether to repair or replace an older device: you compare the cost shown in the quote with the device's residual value, perhaps also checking the "My warranties" section to see whether a similar component was recently replaced and is still covered, before deciding whether it is worth going ahead with the repair.
Tips and best practices
Always carefully read the interventions listed in the quote, not just the total amount: understanding exactly what will be done to your device helps you assess whether the cost is justified. Check the quote's validity date before making a decision, so the offer doesn't expire while you are still deciding. If a quote looks different from what was agreed verbally at the shop, contact the repair shop for clarification before approving it, instead of proceeding with a doubt. Keep the accepted quote as a reference until the device is delivered, so you can verify that the final amount matches what was agreed.
Frequently asked questions
Are older quotes also shown? Yes, the list includes all quotes received over time, not just the most recent ones, and you can navigate between pages if you have many.
Can I accept or reject a quote directly from the customer portal? You can review the proposed interventions and costs at any time; for confirmation, follow the instructions provided by the repair shop within the quote itself, or communicate your decision using the agreed method.
Does a received quote always correspond to an already-open repair? Yes, every quote is linked to a specific repair registered by the repair shop in your name, also viewable from the "My repairs" section.
What happens if the cost changes after I received the first quote? If a different or additional intervention turns out to be needed during the work, the repair shop can update the quote: you always find the latest version in this section.
What is the difference between a quote and an invoice? A quote indicates an estimated cost before the intervention is carried out; an invoice, instead, documents a payment already made, and you find it in the "My invoices" section once the repair is complete.
Until when does a quote stay valid? The validity date is shown in the detail of each quote: after that date, the repair shop may need to revise the proposed costs.
Can I receive more than one quote for the same repair? Yes, if different interventions from the ones originally planned turn out to be needed during the work, the repair shop can issue an updated version of the quote, always linked to the same repair.
