Learn how the Fixh IT reseller portal works: a separate login at /resellers, generating discounted license codes for client repair centers, invoicing, earnings and team management, with a platform-wide access switch.
The Fixh IT reseller portal, reached at /reseller after signing in through the dedicated public page /resellers, is the reserved area for authorized partners who resell and renew software licenses on behalf of their client repair centers. It is not a section of the company management software nor a variant of the staff panel: it uses its own credentials, stored in a separate table, entirely distinct from client-company users, and gives the reseller a dedicated dashboard to generate discounted license codes, track billing and collections with Fixh IT, follow the clients who redeemed a license, and manage their own team of collaborators.
Why it matters
A Fixh IT reseller does not sell a single license to a one-off customer: over time they manage a portfolio of different repair centers, each with its own plans, durations, and renewal dates, and they need to answer very concrete questions at any moment: how many licenses were generated this month, how much is owed to Fixh IT for those codes, how much has actually been collected from their own clients, and what margin remains after the reseller discount. Without a dedicated area, this information would end up scattered across personal spreadsheets, emails, and loose notes, with a real risk of losing track of codes already generated but not yet invoiced, or of handing a client a generic, unbranded license certificate. The portal solves exactly this problem: it brings order to code generation, end-client tracking, monthly financial summaries, and branding of the material handed to the client, all in a single reserved area that requires no access to client companies' software or to Fixh IT's internal staff functions. For the Fixh IT ecosystem as a whole, a solid reseller portal means being able to rely on a network of external partners who sell to and support repair centers locally, each with transparent accounting toward the platform.
How it works in practice
Access to the reseller portal goes through a separate login, available at the public page /resellers and distinct from the general login used by companies, staff, and administrators. The form sends the credentials to the dedicated endpoint /auth/reseller-login, which checks email and password against this dedicated table, not the company user table: on a correct match it sets a session flag, the accountType, to 'reseller' with user level 5, and automatically redirects to /reseller. Password recovery follows the same separate track, with dedicated pages /reseller-forgot-password and /reseller-reset-password and a token cache independent from the one used for the platform's other access profiles.
Access for the entire reseller category can be suspended platform-wide through a centralized switch, managed by the Fixh IT owner in the platform's login settings (the resellers_enabled flag): when it is off, every login attempt by any reseller, even with correct credentials, is rejected with an access-disabled message, regardless of which reseller or collaborator is attempting to sign in. It is a lever meant for extraordinary platform-wide situations, not for disabling a single account: to suspend just one reseller or one collaborator, the individual account is deactivated instead of the general switch.
Once authenticated, the reseller sees a dashboard with aggregated statistics for their own activity: licenses generated, licenses actually redeemed by clients, amount collected, and amount due for the current period. From 'Create licenses' they choose the subscription plan, the duration, monthly, half-yearly, or yearly, and the quantity of codes to generate in a single batch, with the option to attach an internal note to each batch to keep track of the order or intended client: the system automatically computes the unit price by applying the discount percentage reserved for that reseller against the chosen plan's official list price, and generates a ready-to-hand-over PDF certificate for each code, customizable with the reseller's own logo uploaded in settings, so they can present branded material instead of a generic Fixh IT document. 'Invoices' summarizes, month by month, how much the reseller owes Fixh IT based on the codes generated in that period, while 'Earnings' shows a yearly chart of licenses generated, licenses redeemed, and corresponding amounts, useful for comparing several years of business activity. 'Customers' lists the companies that actually redeemed a code generated by the reseller, with the number of licenses purchased over time and the last plan activated by each, while 'API keys' lets them create dedicated credentials for the REST v1 integration to automate code issuance directly from their own internal software, with permissions completely separate from client companies' API keys. Finally, from settings the reseller manages their own fiscal data, VAT number, SDI code, PEC address, address, their own logo, and their own team of collaborators, each with an independent portal login tied to the same reseller, thereby sharingthe same dashboard, the same invoices, and the same customer list.
Quick guide
- Sign in at /resellers with the dedicated reseller portal credentials provided by Fixh IT: they are not the same as the general company login.
- Check the dashboard at /reseller for the aggregated status: licenses generated, licenses redeemed, collections, and the amount due for the current period.
- Go to 'Create licenses', choose the plan, duration (monthly, half-yearly, or yearly), and quantity, add a note if useful, then generate the batch of codes.
- Download each code's PDF certificate, customized with your logo, and hand it to the client repair center.
- The client redeems the code in the Company > License section of their own software: from that moment it appears in 'Customers', linked to your reseller account.
- Check 'Invoices' for the monthly amount owed to Fixh IT and 'Earnings' for the yearly summary of licenses and amounts.
- If you generate codes from an external system, create a dedicated API key under 'API keys'.
- Manage your team and your business's fiscal data from the Settings section.
Real use cases
An IT support company that resells Fixh IT to a network of twelve small repair centers in its area generates, at the start of the year, twelve yearly license codes in a single batch, adding a note with the recipient center's name to each one, and hands each center its PDF certificate carrying the reseller's own logo, presenting itself as the local partner instead of pointing directly to Fixh IT.
At the end of the month, before receiving the invoice from Fixh IT, the reseller opens 'Invoices' to check the amount due based on the codes generated in that period, and compares it with 'Earnings' to see how many of those codes have actually been redeemed by end clients, spotting any licenses sold but not yet activated so they can follow up with the client.
A growing reseller hires a new sales collaborator: from Settings they create a second portal account tied to the same reseller, so the newcomer can generate licenses independently while all their issuances flow into the same dashboard, the same invoices, and the same customer list shared with the rest of the team.
Tips and best practices
Upload your logo in Settings before generating the first codes, so every PDF certificate handed to clients carries your branding right from the start instead of staying generic. Always use the note field when generating a batch of licenses, indicating the client or reference order: it is the fastest way to find a specific code again once the batches generated over time become numerous. If you work as a team, create a separate portal account for each collaborator instead of sharingone password: besides being more secure, it lets each person generate their own individual API key if they automate issuance from their own software. Check 'Invoices' and 'Earnings' regularly, not just close to the payment deadline, to notice any mismatch between what is owed and what has already been collected from clients in time.
Common mistakes to avoid
Do not confuse the reseller login at /resellers with the general software login: they are two separate modules querying different user tables, and company or staff credentials do not work in the reseller portal, just as those credentials do not open the platform's other areas. Do not expect to create a new reseller account on your own: activating a partner is always done by Fixh IT; once active, the reseller can independently add their own collaborators from Settings, but cannot self-register from scratch. Do not try to delete your own account from the team list: the action is deliberately blocked to avoid accidentally locking yourself out of the portal. Finally, if the reseller portal becomes unreachable for the whole team at once, it is not necessarily a single-account issue: the platform may have temporarily suspended the entire reseller category through the centralized switch, and in that case the fix requires Fixh IT's intervention, not a simple password reset.
Frequently asked questions
Can I register myself as a Fixh IT reseller? No, the reseller account is created by Fixh IT after a business agreement; once active, the reseller can independently add further collaborators to their team from Settings.
What happens if Fixh IT temporarily disables access for the reseller category? Every login attempt at /resellers is rejected with an access-disabled message, regardless of the credentials used, until the centralized switch is turned back on: it is a platform-wide block, not tied to a single account.
How is the price of a license code generated by a reseller calculated? It starts from the official list price of the chosen plan and duration, to which the discount percentage reserved for that specific reseller is applied, so the effective code price always matches the existing business agreement.
Can I customize the PDF certificate handed to my clients? Yes, by uploading your own logo in Settings: from then on, every newly generated certificate automatically includes it alongside the code and plan details.
Does a colleague added to my team see the same data I see? Yes, every added collaborator shares the same underlying reseller, so the same dashboard, the same invoices, the same customers, and the same list of generated licenses, regardless of who actually created them.
Is the reseller portal's API key the same one used by client companies? No, they are two completely separate key types with distinct permissions and scopes: a reseller key can never be used for operations reserved to companies, and vice versa.
What happens if I try to delete my own account from the team? The action is blocked: a reseller cannot remove the account they are currently signed in with, precisely to avoid being accidentally locked out of the portal.
