Browse repairs published by other repair shops on the Hub, submit an offer using your specialist skills (microsoldering, data recovery), and manage assigned cases like your own.
If your lab has invested in advanced equipment, such as a BGA microsoldering station or data recovery tools, or has built specific skills in smartphone and PC motherboard repair, the Fixh IT Hub lets you turn that specialization into an extra stream of work: you can see repairs other shops in the network cannot complete in-house, submit an offer, and if chosen, manage the case exactly as if the customer had walked through your own door, with no double manual entry.
Why it matters for a repair shop
Many labs specialized in complex work, such as motherboard repair, SMD microsoldering or data recovery from damaged drives, have production capacity that isn't always filled by direct customers alone. The Hub opens an extra work channel: you become a reference point for other shops in the Fixh network that don't have your equipment or skills, receiving repair cases without having to market to the end customer, without handling the direct relationship with them, and without the front-desk burden. It's a concrete way to monetize specific technical investments and build a reputation as a specialized lab within the repairer network.
How it works
Under Hub > External repairs you find three distinct views. The first, "Available," lists listings published by other shops (never your own), with the reported fault, device type, condition, accessories and photos attached by the owner, plus the number of offers already received from competing labs. If a listing matches your skills, you submit an offer stating a price (VAT is calculated automatically based on your shop's rate), an estimated turnaround and notes useful for the owner to weigh your proposal against others. You can only have one pending offer per listing at a time: while pending you can update or withdraw it, but not submit a second one.
The second view, "My offers," collects every proposal you've submitted along with its status: pending, accepted, rejected or withdrawn. The third, "Assigned," shows the repairs actually handed to you because the owning shop accepted your offer: here you find the device and the original fault data linked to the case automatically cloned into your own Laboratory section, with the same case number you can follow like any other internal repair, but flagged as coming from the Hub and linked to the owning shop.
From this point the workflow is your usual one: the owning shop ships the device with carrier and tracking, you confirm receipt and the case moves to "in repair." Once you finish the job you mark it repaired, so the owner knows the device is ready for return logistics; then you arrange the return shipment yourself, again entering carrier and tracking number. Once the owning shop confirms receipt, the case closes as completed and the fee agreed in the accepted offer is settled to you by the owner, who records the payment with the method used. At every stage the case's event timeline tracks every step and generates automatic notifications to the other shop.
Quick guide
- Open Hub > External repairs and select the "Available" tab.
- Filter or search by device type and read the fault description, condition and attached photos.
- Submit an offer with a price, estimated turnaround and notes explaining your specific expertise on the case.
- Check your offer's status under "My offers" (pending, accepted, rejected, withdrawn).
- If the offer is accepted, you'll find the repair cloned under "Assigned" and in your Laboratory.
- Confirm receipt of the device once it arrives from the owning shop and work the repair as usual.
- Mark the repair as completed and arrange the return shipment with carrier and tracking.
- Wait for the owner to confirm receipt and settle the agreed fee.
Real use cases
Lab specialized in microsoldering. A small smartphone repair shop with no BGA station publishes an iPhone with liquid damage on the motherboard. Your lab, equipped with a microscope and rework station, sees the listing under "Available," reviews the photos and fault description, submits a competitive offer with a firm turnaround: it's accepted, the device arrives by courier, you repair and ship it back, gaining an indirect customer you'd never otherwise have met.
Data recovery as a specialist service. A PC repair shop publishes on the Hub a damaged SSD holding important data to recover, work it can't do in-house. Your lab, specialized in data recovery, submits an offer stating the expected success rate and turnaround; once accepted, you handle the full recovery while the original shop stays the end customer's only point of contact.
Building a steady stream of work. A lab specialized in laptop motherboard repair regularly checks the Hub's "Available" tab, submits offers on multiple listings matching its skills and, over time, becomes a go-to reference for several shops in the network that consistently hand it this kind of work.
Tips and best practices
Write specific offer notes, not generic ones: if you explain how you plan to approach the fault (for example which components you suspect need replacing), the owning shop perceives more expertise and reliability. State realistic turnaround times: underestimating them to win the offer and then missing them damages your reputation across the network. Check the "Available" tab regularly so you don't miss listings matching your specialization, especially those with few competing offers. Always confirm receipt of the device and the return shipment promptly: logistics punctuality is part of the service quality the owning shop perceives.
Common mistakes to avoid
Avoid bidding on repairs outside your actual skills just to win the job: a failed or delayed intervention damages both the end customer and your reputation across the network. Don't leave "pending" offers forgotten: if your availability changes, withdraw them instead of letting them sit ignored. Don't neglect the return shipment once the repair is done: the case stays stuck until you enter carrier and tracking. Finally, don't forget to check payment status periodically: if the fee isn't settled yet, you can verify it directly from the case linked to the Hub.
Frequently asked questions
Who can see the repairs available on the Hub? Any repair shop in the Fixh network other than the listing's owner, under Hub > External repairs > Available.
Can I submit more than one offer on the same listing? No, you can only have one pending offer per listing: you can update or withdraw it until it's accepted or rejected.
How is tax calculated on my offer? You enter the net price and the system automatically calculates the VAT-inclusive amount based on the rate configured for your shop.
What happens if my offer isn't chosen? You get a notification that the owning shop selected another offer and yours is marked rejected.
Does the received repair show up like my normal repairs? Yes, it's cloned into your Laboratory with all the fault data and you manage it with the same workflow as internal repairs, but it stays linked to the Hub case and the owning shop.
When do I get paid for the work done? The owning shop settles the fee agreed in the accepted offer once it has received and checked the repaired device, recording the payment with the method used.
