Generate delivery notes for shipping smartphones and PCs between shops, to external repair labs, or to customers and suppliers, with reason, freight terms and shipped items ready in just a few steps.
A repair shop for smartphones and PCs does not only move goods for sale: it constantly moves devices between one store and another, to an external specialized lab for a repair that cannot be done in-store, or back to the customer after a repair performed elsewhere. The delivery note (DDT, as required by Italian regulations) physically accompanies these movements: Fixh IT generates it in a few clicks directly from the software, with no need for external tools or Word templates filled in by hand.
Why it matters for a repair shop
In the daily management of a repair workshop, it is common for a device to travel without being sold: an iPhone that goes from a satellite store to the main branch because only there is the technician specialized in board-level soldering, a batch of company PCs picked up from a customer and shipped to the lab for diagnosis, a faulty spare part returned to the supplier. In all these cases, the goods physically move but are not yet invoiced: the delivery note is the document that legally accompanies them during transit, tracking what is traveling, from where to where, and why.
How it works in practice
You create a delivery note specifying sender, recipient, and the reason for the shipment: available reasons include sale, return, repair, gift, on-approval, and other. The "repair" reason is designed exactly for the most common case in a repair shop — sending a device to an external lab or between branches of the same company for a technical intervention — and the system suggests it automatically when you generate the delivery note from within a repair. You then indicate the freight terms (prepaid or collect, i.e. who bears the shipping cost) and the list of products or devices being shipped with their quantities, each with its own VAT rate.
Once filled in, the delivery note can be printed to physically accompany the shipment or attached digitally to an email to the recipient — for example the external lab that will receive the device. The document stays linked to the operation that generated it and remains available at any time in the company's document history, with sequential numbering and the ability to search by number or date.
Quick guide
- Go to Documents > Delivery notes and create a new one.
- Specify the recipient: another store, an external lab, a customer, or a supplier.
- Select the shipment reason (e.g. "repair" for a shipment to an external lab, or "return" for sending back a spare part).
- Set the freight terms (prepaid or collect) based on who bears the shipping cost.
- Add the shipped items with their quantities and VAT rates.
- Generate the delivery note and print it to physically accompany the package, or attach it to the email for the recipient.
- Check the delivery note history to find an already generated document in case of an inspection.
Real use cases
A repair shop with two branches receives a MacBook with a logic-board fault that only the technician at the main branch can repair: a delivery note with reason "repair" is generated to accompany the device transfer between the two branches, so the shipment is tracked even though no sale is taking place.
A store lacks the microsoldering equipment needed to repair the motherboard of a high-end smartphone in-house, and relies on an external specialized lab: the customer's device is shipped with a "repair" delivery note, and a second one accompanies its return from the lab to the store.
A customer returns a faulty spare part just installed (for example a battery that turned out not to be genuine): the shop ships it back to the supplier with a "return" delivery note, keeping the returned component traceable independently of the original purchase invoice.
Tips and best practices
Always use the correct reason: "repair" for technical movements between branches or to external labs, "return" for spare parts sent back, "sale" only when the goods are actually sold. Always note the serial number or IMEI of the shipped device in the line description, so the delivery note also becomes a useful reference in case of loss or dispute during transit. Always print a paper copy to physically travel with the package, even when you send the digital version by email to the recipient.
Common mistakes to avoid
The first mistake is shipping a device to an external lab without any delivery note, perhaps thinking "it's just for a diagnosis": in case of an inspection or loss in transit, the absence of a delivery note significantly complicates liability. Another common mistake is confusing the delivery note with the sales document: if goods move but ownership does not change, you need a delivery note, not an invoice or a receipt. Finally, avoid leaving the freight terms field empty or set at random: knowing who bears the shipping cost matters especially when the recipient is an external lab with specific agreements in place.
Frequently asked questions
When do I need to issue a delivery note instead of an invoice? When goods or a device are physically moved without necessarily being sold, for example a transfer between branches, a shipment to an external lab for repair, or a return.
Is the delivery note generated automatically when I send a device out for external repair? The system automatically suggests the "repair" reason when you create a delivery note from within a repair, so you don't have to set it manually.
Can I list more than one device on a single delivery note? Yes, you can list all the products or devices shipped in the same shipment with their quantities and VAT rates.
What does the "freight terms" field indicate? It indicates who bears the shipping cost: prepaid (sender pays) or collect (recipient pays).
Does the delivery note stay linked to the warehouse movement that generated it? Yes, so you can always trace back to the delivery note associated with a given movement of goods or a device.
Can I print the delivery note to physically travel with the package? Yes, you can print it on paper to accompany the shipment or attach it digitally to an email for the recipient.
