The central archive for logo, cover, documents, and every repair and product photo uploaded by the company: organized by type, with public or private visibility and storage counted against the subscription plan.
From Company > Media you'll find the central archive of every file linked to your company inside Fixh IT: not just the logo, favicon, cover, and brand documents used on the public page, but also the photos taken during repairs and the images of products in your catalog. It's the single place to find any image or file uploaded by your staff, without having to chase it down repair by repair or product by product.
Why it matters for a repair shop
A smartphone and PC repair shop produces a large amount of photographic and document material every day: photos of a device's condition on intake and at handover, images attached to repairs to protect the business in case of disputes, photos of refurbished products put up for sale, plus brand files — logo, cover, favicon — used on the public page and in documents generated by the system (quotes, receipts, warranty certificates). Without a centralized archive, these files would end up scattered across dozens of different repair tickets and product records, hard to find months later.
The media archive in a proper repair shop management system solves this by bringing everything into a single, filterable view, with a clear distinction between what can be shown to customers on the company's public storefront and what must stay staff-only, an especially sensitive point when images involve ID documents, IMEI numbers, or other customer personal data.
In practice
Every file in the archive is classified by type: logo, favicon, cover, and document are the branding files you can upload manually via the "Upload" button, alongside the email type used in the communication templates sent to customers. Repair and product entries, on the other hand, aren't uploaded from here: they're generated automatically when staff attach a photo to a repair ticket or a product record, and they still appear in the media archive already linked to their ticket or catalog item, ready to be found with a dedicated filter.
The archive table shows, for each file, the preview, the file name, the type, any link (repair number or product code), the size, the visibility, and the last update date. You can quickly filter between all files, only those linked to repairs, or only those linked to products, or search by file name or code. For each file you can switch visibility between public — visible for example in the gallery on the company's online page — and private, reserved for staff logged into the system.
When a branding file needs updating, for example a new logo after a rebrand, you can use the "Replace" function instead of uploading a brand-new one: the file is updated while keeping the same references already used across the rest of the system, so you don't have to manually edit every place that image appeared. The space taken up by every file — repairs and products included — counts against the storage space assigned by the company's subscription plan, visible in real time in the summary cards above the table.
Quick guide
- Go to Company > Media to open the archive.
- Use the All/Repairs/Products filters or the search bar to quickly find a file.
- Click "Upload" to add a new branding file, choosing the type among logo, favicon, cover, document, or email.
- Set whether the file should be public, visible on the company page, or internal only.
- To update an existing file without losing its links, use "Replace" instead of a new upload.
- Check the storage space used in the summary cards at the top.
- Delete files that are no longer needed to free up space as you approach your plan's limit.
Real-world use cases
Documenting a disputed repair. A technician photographs a smartphone's already-scratched screen at intake. If the customer later disputes damage, staff open the media archive, filter by "Repairs" or search the ticket number, and immediately find the photographic evidence attached at the start of the job.
Public page rebrand. The owner of a multi-shop repair business changes the logo and cover image ahead of a marketing campaign. Instead of re-uploading images everywhere in the system, they replace the existing files from the media archive: the public page and any documents generated afterwards automatically show the new images.
Selling refurbished devices. A repair shop uploads photos of a batch of refurbished smartphones, linking them to their respective product records and keeping them private until the listing is complete, then makes them public as soon as the product is ready to sell online or on the marketplace.
Tips and best practices
Periodically review file visibility: an image uploaded as a test can end up staying public by mistake. Keep an eye on the storage space used, especially if your shop systematically photographs every repair: a plan with more space avoids having to delete material useful for warranty purposes. Use clear file names when uploading documents or images manually, so they're easier to find with search.
Common mistakes to avoid
Don't make photos public if they contain IMEI numbers, ID documents, or other customer personal data: public visibility should be reserved for material genuinely meant for the online storefront. Avoid re-uploading the same logo or cover image over and over instead of using "Replace", so you don't accumulate duplicate files that waste space. Don't ignore low-storage warnings: a full archive can block new repair photo uploads right when the shop is busiest.
Frequently asked questions
What kind of files can I upload manually to the media archive? You can manually upload logo, favicon, cover, document, and email files; repair and product photos are instead added automatically when attached to their respective tickets or records.
Do photos taken during a repair automatically end up in the archive? Yes, every photo attached to a repair ticket appears in the media archive already classified as "repair" and linked to the ticket number.
Can I update an image without losing the references already used elsewhere? Yes, the "Replace" function updates the file while keeping the same links already present in the system.
Do archive files count against storage space? Yes, every uploaded file, including repair and product photos, counts against the space assigned by the company's subscription plan.
Can I make a refurbished product's photo public? Yes, you can change any file's visibility at any time, switching from private to public once the product is ready for sale.
What happens if I delete a file linked to a repair? The file is permanently removed from the archive and can no longer be viewed: only delete material you no longer need.
