Plan drop-offs, pickups and diagnostics with each shop's built-in calendar: appointments can be created by staff or booked online by the customer from the public company page, with an automatic email confirmation.
The Fixh IT appointment calendar lets a smartphone and PC repair shop plan meetings with customers, for example to hand back a repaired device, to schedule a diagnostic drop-off, or a planned technical check. Appointments can be created manually by staff from the management software, or booked independently by the customer through the company's public page, without a phone call. It is designed to replace the paper diary or the shared spreadsheet passed between front-desk staff, with the added ability to link every appointment to a repair already open in the Lab.
Why it matters for a repair shop
In a smartphone and PC repair lab the flow of customers walking in is often irregular: there are queues at the counter and quiet moments, especially when device drop-off or pickup is not planned ahead. A calendar built into the repair management software lets the repair technician know, already in the morning, how many customers are expected in a given time slot, so devices to hand back can be prepared in advance or incoming diagnostics can be organized calmly instead of constant interruptions. This reduces waiting time in the shop, improves the customer experience, and helps staff spread the workload better across the day. For a company with several shops, having a separate calendar per location avoids overlaps between different stores and lets the owner or manager check the workload of each shop without having to be physically there.
In practice
From the company dashboard, staff authorized on a shop can open the Calendar and create a new appointment with the customer's name, phone number, a start and end time (default duration of 30 minutes, adjustable) and a free-text description of the reason for the visit, for example "pickup of repaired smartphone" or "diagnostics for a PC that won't turn on". Every appointment stays linked to the shop where it was created: staff working on one shop only see that shop's appointments, consistent with the multi-shop management used across the rest of the software.
If the company has enabled public booking on its public page (which can be turned on or off from the public page settings), the customer can book an appointment on their own, choosing the relevant shop (if the company has more than one), entering name, phone, email and a short description of the reason, plus the desired date and time. As soon as the booking is confirmed, the system automatically sends the customer a confirmation email with the date and time formatted in the company's language, the shop name and a summary of the request: no manual action is needed from staff to send this confirmation.
An appointment can also be linked directly to a repair already open in the Lab, for example to schedule the exact time the customer will come to pick up the repaired device, keeping a direct reference between the repair ticket and the diary. Every creation, edit or deletion of an appointment is logged with the user, the action and the time, which is useful to understand who moved or cancelled an appointment in case of a misunderstanding with the customer. Access to the calendar module depends on the company's active subscription plan: if the plan does not include this feature, the calendar and public booking are disabled.
Quick guide
- Open the Calendar from the company dashboard and select the shop you want to work on.
- Click New appointment and enter the customer's name, phone and, if useful, a contact email.
- Set the start and end date and time: the default duration is 30 minutes, but you can extend it for longer interventions.
- Add a description of the reason for the visit, for example "device pickup" or "fault diagnostics".
- If the appointment relates to a repair already open, link it to the corresponding ticket to keep everything traceable.
- Alternatively, enable public booking from the company page settings and let the customer choose date and time on their own.
- Check the change log periodically if an appointment appears moved or cancelled compared to what was agreed.
Real use cases
A customer who left their smartphone for a screen replacement gets notified the repair is ready and, instead of dropping by at random and risking a queue, opens the company's public page and books a precise time slot for pickup: they immediately receive the confirmation email, and staff, seeing the appointment on the calendar, prepare the device already packaged for that time.
A repair technician who needs to run an in-depth diagnostic on a PC that won't turn on blocks a one-hour slot on the calendar, so they are not interrupted by other customers at the counter while following diagnostic steps that require focus, such as removing the motherboard or testing the power supply.
A company with two shops in different towns keeps separate calendars for each store: the manager of the main shop can still check the appointment load of the secondary shop to decide whether to temporarily move a colleague from one shop to the other on days with more bookings.
Tips and best practices
Always use a clear description for each appointment (e.g. "repair #12345 pickup" instead of a generic "customer"), so whoever is at the counter that day immediately knows what it is about without having to search elsewhere. Link the appointment to the repair whenever possible: this way, opening the ticket, staff immediately see if and when the customer will come to collect the device. If your company receives many appointment requests, consider enabling public booking to reduce phone calls and free up counter time for customers who are already there.
Common mistakes to avoid
Do not leave the appointment description empty: without a reference, a colleague who did not follow the case will not know what to prepare for the customer. Avoid creating appointments on the wrong shop in multi-store companies: always check which shop is selected before saving. Do not forget to periodically check whether public booking is still enabled in the company page settings, especially after changes to the subscription plan.
Frequently asked questions
Does the customer receive a confirmation after booking online? Yes, as soon as the booking is recorded the system automatically sends the customer a confirmation email with the appointment's date, time and shop, with no action required from staff.
Do the shop's opening hours limit the bookable online slots? No, the customer can freely choose the date and time from the public booking form: it is therefore advisable to check the calendar regularly to make sure appointments fall within the hours the shop is actually open.
Can I create an appointment manually even if the customer does not book on their own? Yes, staff can always create a new appointment from the company calendar with customer, phone, time and description, without going through public booking.
Can I link an appointment to a specific repair? Yes, every appointment can be associated with the corresponding repair ticket, useful for example to set the exact pickup time with the customer.
Does each shop have its own separate calendar? Yes, appointments are always tied to the shop where they are created: in a company with several stores, each location manages its own appointments independently.
Who can see if an appointment was edited or cancelled? Every action on appointments (creation, edit, deletion) is logged with the user and the time in a viewable log, useful to reconstruct what happened in case of doubts with the customer.
