Configure duration tiers, rates, and the maximum device age, then issue warranty extensions with automatic cost calculation, a unique public code, and a downloadable PDF. Enterprise plan feature.
From Company > Services > Warranty extension, a feature reserved for companies on the Enterprise subscription plan, you can configure the available duration tiers for warranty extensions and their rates, plus the maximum age a device can have to be eligible, and issue new extensions with automatic cost calculation, a unique public code, and a PDF certificate to hand over to the customer.
Why it matters for a repair shop
For a smartphone and PC repair shop, warranty extension is much more than an add-on service: it's a concrete opportunity to generate extra revenue right when the customer is most likely to accept it, that is, right after they've just spent money on a repair or bought a refurbished device. A customer who just paid to fix their smartphone screen is often willing to protect that investment with a few more months or years of coverage, especially when the cost is calculated transparently and automatically right in front of them.
Offering a structured warranty extension, with clear duration tiers and an official document to hand over, sets a professional repair business apart from an improvised one, and reinforces customer trust right when they might otherwise be more wary, for instance after an unexpected fault or a significant purchase like a refurbished device.
In practice
The service configuration, available only to companies on the Enterprise plan, involves defining the extension's duration tiers — for example 12, 24, or 36 additional months — and the rate applied to each tier, plus the maximum age a device can have at the time of the request to still be eligible. Devices that are too old are therefore automatically excluded from the offer, avoiding coverage being sold on hardware that's already at end of life.
When you issue a new extension, you enter the device's details, its value, and the expiry date of the base warranty already in progress: the system automatically calculates the cost to apply by combining these elements with the rate of the chosen duration tier, so a higher-value device or one with a base warranty close to expiring will have a different cost than one whose base warranty has just started. You can also link the extension to an original warranty already recorded in the system, keeping the connection between the two documents traceable.
Every extension issued receives a unique public code, designed to be verifiable by the customer as well, and generates a PDF certificate ready to print or send. From the "Issued documents" tab you can search and view at any time the extensions your company has already issued, and if needed void an extension issued by mistake.
Quick guide
- Go to Company > Services > Warranty extension (requires the Enterprise plan).
- Configure the available duration tiers, the rate for each tier, and the maximum device age for eligibility.
- To issue a new extension, enter the device's details, its value, and the base warranty expiry.
- If relevant, link the extension to an original warranty already present in the system.
- Check the automatically calculated cost based on the device's value and the current warranty.
- Issue the warranty extension: a unique public code and a PDF certificate are generated.
- Hand the PDF over to the customer, archiving it or sending it directly from the system.
- View or search already issued extensions from the "Issued documents" tab, voiding them if needed.
Real-world use cases
Selling a refurbished device. A repair shop sells a refurbished smartphone with a 6-month base warranty. At the time of sale, it offers the customer an additional 12-month extension: the system calculates the cost based on the device's value, the customer accepts, and immediately receives the PDF certificate with the extension's public code.
Extension just before base warranty expiry. A customer who had their laptop repaired comes back to the repair shop shortly before the repair warranty expires, to buy an extension. The technician enters the expiry date of the base warranty already in progress, and the system automatically calculates the extension's cost, linking it to the original warranty already recorded.
An Enterprise repair chain. A company with multiple shops on the Enterprise plan standardizes the duration tiers and rates for warranty extension across all its outlets, so every shop applies the same terms and customers get a consistent service no matter which shop they visit.
Tips and best practices
Offer the warranty extension right after quoting the cost of the repair or sale: that's when the customer most easily weighs an extra expense to protect the investment they've just made. Periodically review the configured duration tiers and rates, comparing them against the actual failure rate of the devices you repair most often. Always hand the PDF certificate to the customer, even by email, so they have formal proof of the coverage purchased to show if needed.
Common mistakes to avoid
Don't confuse the warranty extension with the standard warranty on the repair just performed: they're two separate coverages, and the extension adds to or follows the base one rather than replacing it. Don't forget to check the device's age before offering the extension: if it exceeds the configured limit, the customer won't be eligible and the offer will need revisiting. Don't leave an extension issued by mistake without voiding it from the "Issued documents" tab: a wrong document left active can cause confusion with future customer requests.
Frequently asked questions
Who can use the Warranty extension feature? It's a feature reserved for companies with an active Enterprise subscription plan.
Are all devices eligible for a warranty extension? No, only devices within the maximum age configured by the company are eligible.
How is the cost of an extension calculated? The system calculates it automatically based on the device's value and the expiry of the base warranty already in progress, applying the rate of the chosen duration tier.
What is the extension's public code? It's a unique code assigned to every issued extension, also shown on the PDF certificate handed to the customer, to reliably identify the coverage purchased.
Can I link an extension to a warranty already recorded on the device? Yes, you can indicate the original warranty already present in the system to keep the connection between the two documents traceable.
Can I void an extension issued by mistake? Yes, from the "Issued documents" tab you can void an extension, for example if it was entered with incorrect data.
