Learn how to publish warehouse products to your public e-commerce storefront at /c/{username}/shop, and manage reservations, shipping and PayPal payments.
Fixh IT's Company Storefront turns your repair shop's spare parts and accessories warehouse into a genuine public online store, reachable at /c/{username}/shop, without activating an external e-commerce platform or duplicating your catalog on a separate system. Every product flagged "Publish to storefront" in its warehouse record automatically appears on the public page with a photo, VAT-inclusive price, condition (new, refurbished, used) and, for used devices, battery charge percentage and cosmetic wear grade, so customers can evaluate a purchase with the same information they would see in the shop.
Why it matters for a repair shop
A repair shop naturally accumulates spare parts, accessories and refurbished devices that sit idle in the warehouse when the only sales channel is walk-in customers or word of mouth. The storefront opens an additional sales channel built entirely on what the business already has on hand, the warehouse itself, with no need to integrate Amazon, eBay or an independent e-commerce platform to maintain and keep in sync separately. Every product page and every storefront page is searchable by search engines (it is part of the public company site, also mapped in the sitemap), so it becomes another entry point for new customers searching online for a refurbished device or a specific accessory, who then discover the shop's repair services as well. For businesses with multiple locations, the storefront is unique per company but can show in which shops a product is physically available, so even a multi-shop network communicates one coherent catalog without confusing customers about where to find the goods.
How it works in practice
Everything starts in the warehouse: every product record, at /warehouse/product/{id}, has a "Publish to storefront" switch that decides whether that product appears on the public page; the same switch is also available as a single or bulk action from the warehouse product list, with a dedicated status column to see at a glance what is already published. For every published product, photos can be uploaded from a computer or, conveniently, by scanning a QR code with a phone, exactly as already happens for repair documentation: nothing needs to be installed, a dedicated temporary upload page opens on the phone and the images are attached to the product in real time. If a product has no photos uploaded yet, the storefront still shows a placeholder image so a listing is never left empty.
Before turning on online sales, the company must configure the storefront settings at /company/pos/e-commerce: here you find the master enable switch (usable only once the public username and the public company page are already active), the shipping cost applied to orders, the number of hours, between 1 and 168, within which a reservation or a payment stays valid before being automatically released, an email address to notify on every new order, and an indication of which shops already have PayPal configured to accept online payments. On the public storefront page, customers can filter products by category, by a price range slider and by in-stock availability only, and every product shows whether it is tracked at the individual serial number or IMEI level, an important detail for refurbished devices where every unit is genuinely unique.
Checkout runs through four steps, cart, delivery, payment and confirmation: the customer chooses whether to pick the product up in shop (with a choice of which shop, if the company has more than one) or have it shipped, provides contact details, and picks a payment method between pay in shop on pickup, if available, or online payment via PayPal, if the chosen shop has it configured. Once the order is completed, both the company and the customer receive a summary email with the purchased items' details. To make sure the stock shown on the storefront is always real, the system genuinely reserves the warehouse units tied to an order, including serial- or IMEI-tracked ones, so two customers can never end up booking the exact same unit; if an order awaiting payment or pickup exceeds the configured validity hours, an automatic scheduler releases the reservation and returns the product to public availability.
On the company's public homepage, /c/{username}, a dedicated "Featured in the storefront" section automatically shows a selection of published products, giving visitors a taste of the catalog right from the first page, before they even browse to the full storefront.
Quick guide
- Go to Warehouse, open the record of the product you want to sell online and turn on the "Publish to storefront" switch (or select several from the list and use the bulk action).
- Upload the product photos from a computer, or scan the QR code with your phone to upload them on the spot.
- Go to Company > Point of Sale > E-commerce and check that the public username and the public company page are active.
- Turn on the master storefront switch, set the shipping cost, the reservation validity hours and the order notification email.
- If you want to accept online payments, configure PayPal on the shop you want to sell from (Company > Point of Sale).
- Share the public link /c/{yourusername}/shop with your customers or let search engines discover it.
- Check new orders under Company > Point of Sale > E-commerce orders and manage pickup or shipping.
Real use cases
A repair shop that refurbishes smartphones taken in trade-in publishes every device ready for resale to the storefront, with battery percentage and cosmetic condition clearly visible: a customer compares two refurbished iPhones, picks the one with 88% battery health instead of 76%, pays online with PayPal and picks it up in shop the next day.
A chain with three locations publishes the accessories (cases, tempered glass, chargers) kept in stock at every shop: a customer filters by "in stock only" and chooses the shop closest to home for pickup, instead of calling around to find out where the item is available.
An owner notices a batch of power banks has been sitting unsold on the shelf for months: they publish it to the storefront with photos taken on the spot from a phone via QR code, and within two weeks receive online orders that would never have come from foot traffic alone.
Tips and best practices
Always upload at least one real photo for every published product, even just from a phone via QR code: a placeholder image discourages a purchase far more than an imperfect but genuine photo, especially for used devices where cosmetic condition matters. Set realistic reservation hours based on how quickly you actually process orders: too few hours risk releasing legitimate reservations, too many keep stock needlessly locked. Configure PayPal on at least one shop before promoting the storefront on social media or to customers: a catalog that only accepts in-shop payment converts less than one that also allows immediate online payment. Use the bulk switch from the product list when publishing an entire batch of refurbished units or a new shipment of accessories, instead of opening every record one by one.
Common mistakes to avoid
Do not turn on the master storefront switch before checking that the public username and company page are active: without these two prerequisites the switch stays locked and no customer can see the online shop. Do not forget to configure the order notification email: without a valid address you risk only noticing a new order by manually checking the e-commerce orders page, risking a reservation expiring by oversight. Do not publish products that are not actually meant for public sale, for example parts reserved exclusively for internal repairs: the storefront genuinely reserves stock on orders, so a product published by mistake can be bought by a real customer. Do not neglect wear grade and battery percentage on refurbished devices: these are the details that most influence a purchase decision, and leaving them out generates more pre-sale support requests, not fewer.
Frequently asked questions
Do I need an external e-commerce platform to use the storefront? No, everything happens on the public company site already active on Fixh IT, with no external integration needed.
Can I sell online if I have several shops? Yes, the storefront is unique per company but every product shows which shops it is physically available in, and the customer chooses where to pick it up.
What happens if a customer does not pay or pick up in time? Once the configured validity hours pass, the scheduler automatically releases the reservation and the product becomes available again.
Can I only accept in-shop payment without PayPal? Yes, pay in shop on pickup is always available; PayPal is an additional option to configure for online payment.
How can I quickly upload photos for many products? You can scan the QR code from the product record with your phone and upload photos directly from there, without using a computer.
Are serial-number or IMEI-tracked products handled differently? Yes, for these products stock is reserved on the individual tracked unit, guaranteeing the exact same item is never sold twice.
