Every delivered repair can have warranty months recorded, with the expiry date calculated from the delivery date: staff and customer check it from the software and from the customer's own account respectively.
Every repair delivered to a customer at a repair shop can have a warranty period, in months, recorded directly on the repair record: from that point Fixh IT automatically calculates the coverage's expiry date starting from the delivery date, with no need for a separate spreadsheet or to remember by heart when each repair's warranty runs out.
Why it matters for a repair shop
In a smartphone and PC repair lab, warranty on completed work is one of the most delicate topics in the customer relationship: a part that fails again a few weeks later easily leads to a request for a free follow-up repair, and the first question the technician needs to answer is "is this repair still covered?". Without a system tracking warranty months repair by repair, the answer depends on the staff member's memory or on manually hunting down a paper receipt. Having the expiry date calculated automatically from the delivery date removes all ambiguity, avoids disputes with customers, and lets the repair shop apply its warranty terms consistently across every repair, regardless of who handled it at the counter.
In practice
When delivering the repair, staff set the warranty months to associate with the job, choosing among the durations configured for the business. From that moment the system automatically calculates the expiry date by adding the set months to the actual delivery date of the device, and this expiry is shown both in the repair list and in the individual repair's detail view, so the technician does not have to do the math by hand when a customer shows up with a complaint.
The customer, in turn, can check the warranty on their repairs by logging into their personal account on the repair shop's website, after registering with an email and password: once logged in, they find a list of their repairs with the automatically calculated warranty expiry, alongside other documents linked to their profile such as invoices and quotes. Access to this personal area is therefore individual and protected by credentials, not a plain public link anyone who receives it could open: this protects both the customer's privacy and the reliability of the information shown, since only the account owner can see the full history of their own repairs and related warranties.
Quick guide
- Complete the repair and proceed with handing the device back to the customer.
- Set the warranty months to associate with that specific repair, among the options available in the configuration.
- The system automatically calculates the warranty expiry date starting from the delivery date.
- If the customer does not have an account in the personal area yet, invite them to register so they can check the warranty online on their own.
- The customer logs in with email and password and finds the list of their repairs with the corresponding warranty expiry.
- For a follow-up service request, quickly check the repair detail to see whether coverage is still active before proceeding.
Real use cases
A customer returns to the repair shop three weeks after picking up a screen replacement, complaining about a fault: the technician opens the repair record, checks that the warranty is still active thanks to the automatically calculated expiry, and proceeds with the free repair without having to argue about the coverage's validity.
A customer who has had several devices repaired over time wants to know which repairs are still under warranty before deciding whether to bring in another device for a similar issue: they log into their personal area and check the full list of repairs with the corresponding expiry dates, without needing to call or visit the shop to ask.
A repair shop with multiple locations receives a warranty request for a repair carried out at a different branch of the same business: thanks to the warranty months recorded on the repair record, the staff member at the other location can still verify the remaining coverage without needing to contact the original branch.
Tips and best practices
Decide in advance, at the company level, the standard warranty durations for different types of repairs, so they are applied consistently across every location and reduce how much discretion is left to each individual technician. At delivery, always remind the customer how many months of coverage the repair just picked up has, and invite them to register in the personal area if they have not already, so they always know where to check the expiry without having to call you again. Communicate clearly what the warranty covers (typically the replaced part and the labor related to that specific job) to avoid misunderstandings when the customer comes back for a different issue than the original one.
Common mistakes to avoid
A common mistake is delivering the repair without setting the warranty months, leaving the field empty: in that case the system has nothing to base an expiry calculation on, and in the event of a dispute the repair shop has no objective reference. Another mistake is assuming the customer already knows how to check their warranty online: if nobody has ever explained how to access their personal area, they will rarely use it, and will keep calling or visiting the shop for every check. Finally, avoid verbally quoting a warranty expiry different from the one actually recorded in the system: the date shown in the customer's personal area must always match the one the staff relies on internally.
Frequently asked questions
Does the customer need to create an account to see the warranty? Yes, repair warranty is viewable by the customer through their personal account, accessed with email and password, not through a public link without login.
What happens once the warranty months expire? The repair stays visible in the history, but the automatically calculated expiry date will show that coverage is no longer active.
Can I set different warranty durations for different repairs? Yes, warranty months are set repair by repair at delivery time, among the options provided by the company's configuration.
If the customer does not register in the personal area, do they lose the warranty? No, the warranty stays recorded and verifiable by staff on the repair record regardless; registration only lets the customer check it online on their own.
Is the warranty expiry recalculated if I edit the delivery date? Yes, the expiry depends on the actual delivery date plus the set months, so any correction to the delivery date updates the calculated expiry accordingly.
Does a customer with several repairs at the same shop see all warranties together? Yes, in their personal area the customer finds the list of all repairs carried out at the business, each with its corresponding warranty expiry.
