Let customers freehand-sign the repair receipt on screen, tablet or smartphone, or remotely through a public link with no login or app required: the signature is saved and attached automatically to the document's PDF.
With Fixh IT the customer digitally signs the repair intake receipt by drawing a freehand signature with a finger or mouse directly on screen or a tablet in the shop, or remotely by opening a public link received by email or SMS, with no app to install and no login needed. The collected signature is saved as an image and automatically attached both to the repair ticket and to the receipt's PDF, completely removing the need to print paper forms for hand signatures.
Why it matters for a repair shop
In a smartphone and PC repair shop handling dozens of repairs a day, the paper intake form is often the weak link in the workflow: it gets lost, gets dirty, needs to be physically filed and manually retrieved in case of a dispute. Digital signing solves this at the root: the signed document always stays linked to the repair ticket in the software, viewable in seconds from any workstation, with no physical archive to manage. For a repair lab, this also means being able to have the customer sign even when they are not physically in the shop, for example to approve a quote remotely before starting work on a device dropped off by a colleague or received by courier.
In practice
The digital signature flow is based on a unique, secure public link tied to a token associated with the individual repair: opening this link, with no credentials or registration needed, both customer and staff see a summary of the document (repair number, customer name, reported fault, accessories, condition, quote amount and any deposit already paid) followed by a dedicated area to draw the signature. The signature is drawn freehand with a finger on tablet or smartphone, or with the mouse on a computer, in a dedicated box that can be cleared and redrawn before final confirmation.
Once confirmed, the signature is converted into an image, saved on the ticket together with the name of the person who signed and the exact date and time of signing, and the system prevents the same document from being signed a second time, protecting the integrity of the collected proof. From that point on, the repair receipt PDF generated by the system automatically includes the signature image, and it can be viewed and downloaded both by staff from the software and by the customer through the same public link. The flow works both at the counter, with the customer signing in front of the technician on a tablet or touch screen, and fully remotely, if staff send the link by email or SMS and the customer signs from their own smartphone whenever convenient.
Quick guide
- Open the repair for which you need the customer to sign, for example at intake or when approving a quote.
- Generate or retrieve the public signing link associated with that ticket.
- If the customer is at the counter, open the link on a tablet or touch screen and hand it over so they can draw the signature with a finger.
- If the customer is not in the shop, send the link by email or SMS and let them open the page from their own smartphone or computer when they can.
- The customer draws the signature in the dedicated box, clears and redraws it if needed, then confirms.
- The system automatically saves the signature, the signer's name and the date, attaching them to the ticket and to the document's PDF.
- View the signed document at any time from the repair's history or from the public link.
Real use cases
A customer brings their smartphone to the counter: the technician fills in the intake form with the reported fault and delivered accessories, then hands the tablet to the customer, who signs with a finger directly on the screen, with nothing to print.
A company receives a PC by courier from a customer who lives far from the shop: after diagnostics, it emails the public link with the detailed quote; the customer opens it from their own computer, reads the terms and signs with the mouse to approve the work, never having to show up in person before the final delivery.
A repair shop with several technicians wants to avoid disputes over who authorized an expensive repair: thanks to the digital signature with signer's name and exact timestamp, the owner can always verify when and by whom a given quote was approved, even weeks later.
Tips and best practices
Always have the customer carefully read the document summary before asking for the signature, in particular the reported fault, delivered accessories and quote amount: once signed, the document can no longer be edited. Use remote signing for quotes that need more time for the customer to consider, avoiding pressuring them to decide at the counter. Always check that the signer's name matches the customer the repair is registered to, especially when the device is delivered by a third party.
Common mistakes to avoid
Do not send the signing link without first verifying the customer's email or phone number is correct: a link that never arrives needlessly blocks the repair's workflow. Do not forget that an already signed document cannot be signed a second time: if substantial corrections are needed, a new document linked to the same repair must be generated. Avoid having the customer sign before actually verifying the fault and accessories on the device: the signature certifies what is written, so any inaccuracies become hard to dispute later.
Frequently asked questions
Does the customer need to install anything to sign remotely? No, they just need to open the public link received by email or SMS from any browser, on a smartphone, tablet or computer, with no app installation or login required.
Does the digital signature fully replace the paper form? Yes, the signature collected and attached to the document has the same value as a hand-signed form, removing the need for paper and physical archives.
Can I have the customer sign more than one document on the same repair? Yes, you can collect different signatures for different documents linked to the same ticket, for example the intake form and later the final delivery document.
What happens if I try to sign the same document twice? The system blocks the operation: an already signed document cannot be overwritten with a new signature, to protect the integrity of the collected proof.
What does the customer sign with on tablet or smartphone? They draw a freehand signature with a finger directly on the touch screen, in a dedicated box they can clear and redraw before confirming.
Where do I find the signed document after signing? It always remains viewable in the repair's history from the software, and the generated PDF automatically includes the signature image, the signer's name and the date.
