Customize the four legal documents of your repair center on Fixh IT: privacy notice, used-device purchase contract, used-sale warranty and repair terms, with automatic placeholders and PDF printing.
A smartphone and PC repair center doesn't just issue receipts and invoices: before working on a device, buying a used one from a customer, or reselling a refurbished unit, it needs clear legal documents signed. On Fixh IT these documents are customized from Company > Document templates, where you can write the text for four document types (customer privacy notice, used-device purchase contract, used-sale warranty, repair/service terms) with a rich-text editor, ready for PDF printing.
Why it matters for a repair shop
Anyone leaving a smartphone or PC at a repair lab is temporarily entrusting personal data, photos, contacts and apps linked to payment services: a clear privacy notice protects both the customer and the business in case of disputes. Likewise, a shop buying used devices from customers or selling refurbished ones needs a purchase contract and a sale warranty written unambiguously, to avoid disputes over undeclared conditions. Repair/service terms, finally, are the document a customer signs when leaving a device, and it's what protects the repair center in case of pre-existing damage, unsaved data or intervention times not met due to force majeure.
In practice
From Company > Document templates you choose which of the four document types to edit, then customize the title and content with an editor supporting bold, italic, underline and two heading levels (H1, H2), plus the print font size (from 6 to 20 points). Every template is unique for the whole company and for the language configured in Company > Settings: there are no separate versions per shop, since a repair or a customer isn't always tied to a single shop of the network.
The most useful feature for writing these texts is dynamic placeholders: you can insert tokens like {SHOP_NAME}, {BUSINESSNAME}, {SHOP_ADDRESS}, {SHOP_PHONE}, {SHOP_EMAIL}, {SHOP_ZIP}, {SHOP_CITY}, {SHOP_PROVINCE}, {SHOP_VAT}, {SHOP_FISCAL}, {COMPANY_NAME}, {CUSTOMER_NAME}, {CUSTOMER_FISCAL}, {CUSTOMER_PHONE} and {CUSTOMER_EMAIL}, which are automatically replaced with real shop and customer data when the document is printed. This way you write the legal text once and the same template always generates a correct, personalized document, regardless of the shop or customer involved.
If you don't know where to start, Fixh IT provides a default template for each of the four types, already written in your company's language: you can load it as a base and then edit it freely, instead of writing everything from scratch. Every template can also be temporarily deactivated without deleting it, if you don't need to print that specific document for a while.
Quick guide
- Go to Company > Document templates.
- Choose the document type to customize: Customer privacy notice, Used-device purchase contract, Used-sale warranty or Repair/service terms.
- If starting from scratch, load the default template available for that type and your company's language.
- Edit title and content using bold, italic, underline and H1/H2 headings to structure the text.
- Insert placeholders wherever you want shop, company or customer data to appear automatically (e.g. {SHOP_NAME}, {CUSTOMER_NAME}).
- Set the font size for PDF printing.
- Save your changes and repeat the process for the other three document types.
Real use cases
A repair center buying used smartphones from customers to resell them refurbished customizes the used-device purchase contract by specifying the device's functional check conditions and payment terms, so every purchase is formalized with the same signed document, automatically generated with the customer's data thanks to placeholders.
A repair lab updates the repair/service terms to include an explicit clause on unrecoverable data loss during work on liquid-damaged devices, protecting itself legally even before opening the device.
A shop network selling refurbished devices with a warranty writes a single used-sale warranty valid company-wide, with identical duration and conditions at every shop: every location prints the same document, with its own shop address and tax details automatically inserted through the {SHOP_ADDRESS} and {SHOP_VAT} placeholders.
Tips and best practices
Always start from Fixh IT's default template to make sure you don't forget important clauses, then adapt it to your specific business. Use shop placeholders instead of manually typing the address or VAT number into the text, so the document stays correct even if you open new shops or change address in the future. Have the legal texts (especially the used-device purchase contract and repair terms) reviewed by a consultant before putting them into use, especially if you operate across multiple countries with different consumer protection rules.
Common mistakes to avoid
A common mistake is leaving the default template active without customizing it with clauses specific to your own business, missing the chance to protect yourself against issues that recur in your own lab. Another mistake is forgetting to update the repair/service terms after changing the default warranty in Company > Settings, leaving a text that cites a different warranty period than the one actually applied. Finally, deactivating a template thinking of "just hiding it temporarily" and forgetting about it can leave customers signing an incomplete or outdated document for months.
Frequently asked questions
What are the four customizable documents? Customer privacy notice, used-device purchase contract, used-sale warranty and repair/service terms.
Can I have a different template for each shop? No, every template is unique for the whole company and for the configured language; shop-specific data (address, phone, VAT number) is still inserted automatically through placeholders.
What are placeholders and how do they work? They are tokens like {SHOP_NAME} or {CUSTOMER_NAME} that, when the document is printed, are automatically replaced with the real data of the shop, company or customer involved.
Can I start from an already written template instead of building one from scratch? Yes, a default template in your company's language is available for each of the four types, which you can load as a base and then customize.
Do changes apply to documents already signed? No, they only apply to new documents generated after the template is saved; already-signed ones remain unchanged with the text in force at the time of signing.
Can I choose the print text size? Yes, you can set the font size from 6 to 20 points for every template, to balance readability and the length of the printed document.
