Top up your repair center software's credit balance for pay-per-use services: IMEI checks on devices being repaired and SMS notifications to customers. Choose the amount with a slider from Company > License and transfer credits to individual shops.
Fixh IT credits are the internal currency powering the pay-per-use services of your repair center software: from Company > License, in the Credits section, you can see your company's current credit balance and buy more without having to subscribe to a higher plan. They aren't a fixed monthly cost, but fuel that's only consumed when you actually use it, for two very concrete functions in a repair shop's daily work: device IMEI checks and customer SMS notifications.
Why it matters for a repair center
A smartphone repair shop that accepts used, trade-in, or consignment devices needs to quickly verify an IMEI's status before touching it: knowing whether a phone is reported stolen, carrier-locked, or still under a finance plan avoids nasty surprises and legal liability. At the same time, keeping customers updated on their repair's status via SMS, without relying on WhatsApp or email that aren't always checked, remains one of the most reliable ways to cut down on counter calls and "just checking in" visits. Both of these functions carry a real cost (querying an IMEI database or sending a message through an SMS gateway isn't free), which is why Fixh IT charges for them via credits: you only pay for the checks and messages you actually use, with no fixed fee unrelated to your repair center's actual workload.
In practice
Using a slider, you choose the amount of credits to buy, from a minimum of 1,000 up to a maximum of 10,000 (in steps of 500), with the price calculated automatically based on the selected amount. The credit balance is always visible on the same License page, so you can check at any time how many are left before you run out right when you're about to do an urgent IMEI check on a device that just arrived in the shop.
The purchase is added to the cart alongside any subscription plans or extra modules already selected, and completed in one go at Checkout, with payment via PayPal or bank transfer. Once payment is confirmed, credits are added to the company balance. If your company runs multiple shops, the company balance isn't consumed directly by individual locations: from the same area you can transfer credit amounts from the company to individual shops, so each location has its own allowance to spend on IMEI checks and SMS sent by its own staff, and you can keep track of how much each shop is spending separately.
Every time a technician runs an IMEI check or the system sends a customer an SMS, the corresponding credits are automatically deducted and the operation stays logged: you can review the history of IMEI checks performed (with the serial number checked, the shop, the technician, and the result) and the history of SMS sent (with recipient, text, and number of message parts, since a long SMS can consume more credits depending on how many parts it's split into). You can also review the complete history of credit transfers between the company and its shops, with direction, amount, and resulting balance after each movement, and the history of purchases made, with the amount bought, the price paid, and the payment method used.
Quick guide
- Go to Company > License and scroll to the Credits section.
- Select the desired credit amount using the slider, between 1,000 and 10,000, in steps of 500.
- Add to cart and complete the purchase at Checkout with PayPal or bank transfer.
- Check the newly updated credit balance in the License section after payment is confirmed.
- If your company has multiple shops, transfer a share of credits to each location based on its expected volume of IMEI checks and SMS.
- Periodically review the history of credits spent on IMEI and SMS to see which location consumes the most.
- Plan your next purchase before the balance runs out, especially ahead of periods with more trade-ins or SMS campaigns.
Real-world use cases
IMEI check before a trade-in. A customer brings in a used iPhone as a trade-in toward a newer model: before accepting it, the counter staff runs an IMEI check using the company's credits, confirms the device isn't reported stolen or carrier-locked, and only then proceeds with the valuation and the exchange.
Automatic "repair ready" notification. When a technician marks a repair as completed, the system automatically sends the customer an SMS letting them know they can come pick up the device: this uses SMS credits from the shop's balance, but noticeably reduces in-store calls from customers asking for updates.
Splitting credits between shops with different volumes. A company with three shops notices that its downtown location handles far more trade-ins, and therefore IMEI checks, than the other two: from the Credits section it transfers a larger share of credits to that location, keeping the other two with a smaller but sufficient allowance for their workload.
Tips and best practices
Regularly monitor the remaining credit balance for each shop, not just the overall company one: a shop can run out of its own allowance even if the company as a whole still has a substantial balance that just hasn't been transferred yet. Use the spending history to understand which service (IMEI or SMS) consumes the most at each location, so you can plan more targeted purchases. Buy credits before they run out completely, especially ahead of predictably busy periods such as trade-in campaigns or promotions that generate lots of customer SMS notifications.
Common mistakes to avoid
Don't wait until a shop's credit balance hits zero before buying more: an IMEI check blocked for lack of credits right while a customer is waiting at the counter is a situation worth avoiding. Don't transfer all company credits to a single shop if your company has more than one: remember to split them based on each location's actual workload. Don't confuse the credit balance with the company wallet balance used for other platform services: credits are specifically for IMEI checks and SMS sending.
Frequently asked questions
Do credits expire? The credit balance stays available until spent on the platform's pay-per-use services (IMEI checks and SMS sending), with no ties to plan renewal.
Can I buy credits together with a license renewal? Yes, both purchases go into the same cart and are paid together at a single Checkout.
What payment methods are accepted for buying credits? PayPal and bank transfer, with the credit confirmed once payment is completed.
What exactly are credits spent on? Two pay-per-use services: checking a device's IMEI status (useful before accepting trade-ins or used devices) and sending SMS to customers, with consumption depending on the number of message parts.
How do credits work if my company has multiple shops? The purchased balance stays at company level until transferred to individual shops, each with its own allowance to spend independently on IMEI checks and SMS sent by its own staff.
Can I see how credits were used in the past? Yes, detailed histories are available for IMEI checks performed, SMS sent, and credit transfers between the company and its shops, with date, amount, and resulting balance.
