A private channel reserved for your repair center's staff, with attachments, mentions and online status, to coordinate between colleagues and different shops by tagging a repair directly with #{code}.
Besides the public chat shared with the Fixh network, every company has its own private internal chat, visible only to its enabled employees (user levels from administrator to technician), designed to let a multi-shop repair center management software communicate in real time without leaving the software or resorting to email and external messaging.
Why it matters for a repair center
In a smartphone and PC repair shop, work is often split across several people and, in a chain with multiple locations, across several physical shops: a technician in the lab needs to tell the front desk a device is ready, a cashier needs to ask the manager if a discount can be applied, an owner needs to coordinate the main shop with a secondary one for an urgent parts exchange. Doing this over phone calls or external messaging apps means losing traceability and risking important information scattering outside the management system. The built-in company chat solves this by keeping all operational communication inside the same environment where repairs are managed, with the added benefit of being able to reference a repair ticket directly inside a message.
In practice
The company chat works in real time, with a typing indicator, mentions of colleagues (up to 10 per message) to draw their attention to a specific message, attachments up to 2 MB in image, PDF, text, or Office document format, and an online/away/offline status automatically updated based on recent activity, so you can instantly know who's available before calling them or handing them a customer at the counter.
A feature designed specifically for workshop use is the direct repair reference: typing #{code} in a message body, where code is the repair number as it appears on the receipt or the device tag, the system automatically recognizes the reference and turns it into a clickable link to the repair record, as long as it belongs to your own company. This way, a message like "the customer for #{REP2451} called asking about the status" becomes immediately clickable for whoever reads it, with no need to manually search the repairs list.
To keep spam down and the chat a genuinely useful work tool, the system applies an automatic limit: once a user sends more than 3 messages within 30 seconds, their account is temporarily blocked from sending for 60 minutes. Anyone who manually sets their status to "offline" can still read the chat but cannot send new messages until they become available again. Chat access can also be revoked for a single employee by an administrator, with a reason recorded in the system, for example in case of misuse of the tool; a moderation panel on the Fixh IT side also lets staff remove individual inappropriate messages without touching the whole conversation.
Quick guide
- Open the chat widget from any page of the system.
- Select the company conversation (separate from the public one shared with the Fixh network).
- Write your message, mentioning a colleague by typing their name if you want to grab their attention.
- To reference a repair, enter its code inside curly braces in the format #{CODE}: it will become a clickable link.
- Attach an image, a PDF, or a document if you need to show something to a colleague (up to 2 MB).
- Check colleagues' online status before writing, to know who's actually available.
- Set your own status to away or offline when you can't reply, so colleagues know right away.
Real-world use cases
Shift handover. The morning-shift technician at a repair lab posts in chat, referencing the repair code, that a spare part arrived late and the job will slip to the afternoon: the next-shift colleague reads the update as soon as they log in and can immediately inform the customer who calls in.
Cross-shop coordination for an urgent part. A multi-location smartphone repair shop finds it's out of stock of a certain glass panel: through the company chat it asks the other shops in real time whether anyone has it available, avoiding making the customer wait or ordering a part that was already sitting elsewhere.
Front desk and workshop in sync. When a technician finishes a repair, they notify the front desk in chat by referencing the ticket code: the counter staff can then prepare the receipt and contact the customer for pickup without having to walk down to the workshop to check in person.
Tips and best practices
Always use the #{code} reference when talking about a specific repair: it makes the message instantly verifiable by anyone reading it, even days later. Update your online status when you step away from the counter for a long job, so colleagues aren't left waiting for a reply that won't come soon. Use mentions sparingly, only when you genuinely need a specific person's attention, so the chat doesn't turn into a source of constant notifications. For communications concerning the whole Fixh network (not just your company), remember there's a separate public chat, while the company one stays reserved for your own staff.
Common mistakes to avoid
Don't use the company chat for confidential communications with customers: it's an internal channel between employees, not an outward-facing messaging tool. Don't rely on attachments for very heavy files: the 2 MB per-attachment limit is designed for photos and quick documents, not bulky archives. Don't send bursts of very closely-spaced messages to avoid triggering the automatic 60-minute anti-spam block: it's better to write one complete message than three or four fragmented ones. Don't forget to check online status before expecting an immediate reply from a colleague shown as away or offline.
Frequently asked questions
Who can see the company chat messages? Only your company's enabled employees (user levels from administrator to technician): the conversation is not visible to users from other companies in the network.
What kind of files can I attach? Images, PDFs, text files, and Office documents up to 2 MB per attachment.
Can I tell if a colleague is available before writing to them? Yes, the online, away, or offline status is shown next to each colleague's name in the chat, updated based on recent activity.
How do I reference a repair in a message? Type its code inside curly braces in the format #{CODE}: the system recognizes it and automatically creates a link to the repair record, as long as it belongs to your company.
What happens if I send too many messages too quickly? Once you exceed 3 messages in 30 seconds, sending is automatically blocked for 60 minutes, to protect the chat from accidental or excessive spam.
Can an administrator remove my chat access? Yes, access can be revoked for a single employee, with a reason recorded by the system, for example in case of misuse of the tool.
