Link the spare parts in your inventory to the device models they fit: the price is calculated automatically from the product and instantly available in repairs, quotes, and the B2B customer self-service area.
From Company > Repair price list you link products already in your catalog/inventory, typically spare parts such as screens, batteries, or charging connectors, to the device models they are compatible with. This is not a hand-written list of prices: each entry is simply a pairing between a real product from your inventory and a specific device model, and the price shown during repair intake is calculated automatically from the product's own price, with and without VAT based on the rate configured for your business.
Why it matters for a repair shop
In a smartphone and PC repair lab, the spare parts catalog can hold hundreds or thousands of items, and not every part is compatible with every device model. When a technician accepts a repair, having to manually search the general catalog for which screen or battery fits the customer's model is slow and risky: a compatibility mistake leads to ordering or fitting the wrong part, wasting time and potentially frustrating the customer. The repair price list solves this at the root, automatically narrowing the available options to only the parts that are actually compatible with the selected model, at a price always consistent with what is configured in your inventory, with no room for error or inconsistency between different staff members.
In practice
To create a price list entry, you pick two things: a product already in the company's catalog (for example a replacement screen with its own code, its own stock, and its own selling price) and a device model among those recorded in the brand and model directory. No price is entered manually at this stage: the price, both net and with VAT, is calculated automatically from the selling price already set on the product and the VAT rate configured for the business.
Then, when a technician creates a new repair or a quote and selects the customer's device model, the catalog of available parts for the quote automatically filters down to show only the products actually paired with that model in the price list, each already showing its calculated price: just pick the entry and the quantity to add it to the quote, without having to search the entire inventory or remember by heart which part fits.
The same price list is not only useful to internal staff: it is also exposed to customers with access to their personal area when they request a self-service quote, with one important detail. In that context, customers (typically resellers or partners within the cross-shop repair hub) see the dedicated B2B partner rate applied, the same one staff would be quoted during intake of a repair on behalf of a third party, along with the real stock availability of the part at the selected shop. This way, even the self-service quote always stays consistent with the business's actual prices and stock.
Quick guide
- Go to Company > Repair price list.
- Click add entry and search for the inventory product to link, for example a replacement screen or battery.
- Search for and select the device model that product is compatible with.
- Save the pairing: the net and VAT-inclusive prices are calculated automatically from the product's price.
- Repeat for every part/model combination you want available during intake.
- In the lab, when creating a repair or a quote, select the customer's model to instantly see the compatible parts and their prices.
- Add the desired entry and quantity to the quote, without having to manually search the full catalog.
Real use cases
A technician accepts a repair for a very common smartphone model: selecting the model in the repair form immediately shows the compatible screen and battery already paired in the price list, with the correct price, without having to scroll through the entire spare parts catalog to find the right ones.
A business updates the selling price of a heavily requested part directly on the product record, for example due to an increase in purchase cost: from that moment, every price list entry linked to that product automatically shows the new updated price in every subsequent repair and quote, without needing to edit the price list entry by entry.
A reseller customer, a partner within the cross-shop repair hub, logs into their personal area to request a self-service quote for a device to repair: they see the dedicated B2B partner rate applied and the real stock availability of the part at the chosen shop, exactly as internal staff would see it during intake.
Tips and best practices
Keep the selling prices on your inventory product records up to date: since the repair price list calculates prices automatically from there, a correct selling price on the product automatically guarantees correct quotes across every linked repair. Focus pairings on the most requested parts (screens, batteries, charging connectors) for the models most common in your area, so you cover most day-to-day repairs without having to create hundreds of pairings for rarely requested models. If you also work with the cross-shop repair hub or reseller customers, periodically check that the price list is complete for the models most requested by your partners, so the self-service quote stays consistently useful and does not force them to contact you manually for a price.
Common mistakes to avoid
A common mistake is forgetting to pair a heavily used part with an equally common model: in that case the technician will not find it among the automatic suggestions during quoting and will still have to search for it manually in the catalog, partly defeating the purpose of the price list. Another mistake is manually changing a product's price thinking it has no effect on already completed repairs: repairs already quoted keep the price applied at that time, while only new quotes will reflect the updated price. Finally, avoid leaving selling prices at zero or outdated on products used as spare parts: a zero price on the product carries over the same way to every linked price list entry.
Frequently asked questions
Do I need to manually enter the price for each price list entry? No, the price (net and with VAT) is calculated automatically from the selling price already set on the product and your business's VAT rate.
Can I pair the same part with several different models? Yes, you can create as many price list entries as you need, pairing the same product with every model it is actually compatible with.
What happens if I update the selling price of a product already in the price list? Every price list entry linked to that product automatically shows the new price in subsequent repairs and quotes.
Is the price list visible to customers too, not just staff? Yes, customers with access to their personal area can consult it to request a self-service quote, seeing the dedicated B2B partner rate and the real stock availability of the part at the selected shop.
Do I need to create a pairing for every possible model on the market? No, it's best to focus on the parts and models most requested in your day-to-day business; for less common repairs you can still select parts directly from the general catalog.
Does the price list also cover interventions like labor or services not tied to a physical part? No, the price list specifically links inventory products to device models; other services must be handled separately within the quote.
