Browse the history of every receipt with filters for period, payment method and category (repair or counter sale), review each document's detail and resend it to the customer by email or WhatsApp.
Every receipt issued at a repair shop's checkout tells a story: a repair picked up, an accessory sold, a customer who came back for the third time this month. Fixh IT keeps the complete history of every receipt issued at every shop and provides filters and tools designed to quickly find a single document or analyze the whole set of sales for a period, always distinguishing between repair takings and counter sales of spare parts and accessories.
Why it matters for a repair shop
In a smartphone and PC repair shop it is common to need to find a receipt after some time has passed: a customer asking for a copy of the document to claim the warranty on a purchased accessory, a return to process, a month-end administrative check, or simply the need to remember which repair a given payment was linked to. Without an accessible, filterable history, this kind of search would require scrolling manually through dozens or hundreds of receipts; with the right filters, you reach the document you are looking for in a few seconds.
In practice
The receipt history lets you filter documents by date range, by payment method (cash through a fiscal printer, FixhPay, PayPal and any other method active in the company) and by category, distinguishing between receipts linked to a repair and counter-sale receipts: this distinction is particularly useful in a repair shop, since it lets you see at a glance how much of a period's revenue comes from repairs and how much from selling products and accessories. A chart summarizes the breakdown of takings by payment method, useful for a quick read before diving into individual documents.
Every row in the list shows date and time, receipt number, category (repair or counter sale), number of items, total amount and the staff member who issued it. Clicking on a single receipt lets you view a PDF preview, resend it to the customer by email or by WhatsApp, without having to reprint anything physically: handy when a customer asks for a copy of the document after already leaving the shop. For receipts issued with FixhPay, the history also shows whether the receipt was cancelled on the Italian tax authority (Agenzia delle Entrate), so you can tell at a glance a still-valid document from a cancelled one.
If your profile has access to the company's sensitive financial data (typically the owner or an administrator), the history also shows the margin on each sale, calculated by subtracting the purchase cost from the total collected: reserved information, not visible to staff with standard permissions, designed to analyze sales profitability without exposing it to the entire staff. Every receipt processed at checkout also automatically generates an audit trail with the IP address, the payment method and, when present, the loyalty card number used, useful for internal checks on the regularity of operations.
Quick guide
- Open the Receipt history section from the Checkout module.
- Set the date range you want to review.
- Filter by payment method if you are looking, for example, for only FixhPay takings or only PayPal payments.
- Filter by category if you want to isolate only repair-linked receipts or only counter sales.
- Check the summary chart for a quick overview of the takings breakdown.
- Click on a single receipt to view its PDF preview.
- If the customer needs a copy, resend the receipt by email or WhatsApp directly from the history.
Real-world use cases
Customer asking for a copy of the document. A customer comes back to the shop a few weeks after buying a case, asking for the receipt because they lost it and want to claim the warranty. The staff member searches for the customer's name or filters by the approximate date, finds the receipt in the history and sends it directly by WhatsApp, without having to reprint it.
Checking takings linked to a repair. The owner wants to check whether a specific repair was actually paid for and with which payment method. They filter the history by "repair" category for the period in question, find the matching receipt and check its detail, including the staff member who processed the payment.
End-of-month margin analysis. At month end, the company administrator reviews the receipt history with access to margin data to understand which counter sales generated the highest margin relative to the purchase cost of the parts, information that regular checkout staff cannot see.
Tips and best practices
Always use the category filter (repair or counter sale) when you want to analyze the two revenue sources of your repair shop separately: adding them together risks hiding different trends between the service side and the counter-sale side. If a customer reports an issue with a FixhPay receipt, always check the cancellation status before proceeding with any correction, to avoid generating a duplicate fiscal document. Use the direct email or WhatsApp sending from the history instead of hunting for paper copies: it is faster for you and more convenient for the customer.
Common mistakes to avoid
A common mistake is looking for a specific receipt by manually scrolling through the list without setting any filter: with even moderate sales volumes, this takes far longer than correctly setting the date range and payment method. Another mistake is confusing a period's total with the margin visible only to users with elevated permissions: if you do not see the margin column, it does not mean the sale generated no profit, only that your profile does not have access to that reserved data. Finally, avoid ignoring the cancellation status of a FixhPay receipt: a cancelled receipt should not be counted as valid revenue in your checks.
Frequently asked questions
Can I see only the receipts linked to repairs? Yes, the category filter lets you isolate repair receipts from counter-sale receipts.
Can I resend a receipt to a customer who lost it? Yes, from the history you can open the single receipt and send it again by email or WhatsApp, as well as view its PDF preview.
How do I know if a FixhPay receipt was cancelled? The history shows the cancellation status on the Italian tax authority for every receipt issued with FixhPay, so you can distinguish still-valid documents from cancelled ones.
Do all staff members see the margin on every sale? No, the margin is visible only to those with access to the company's sensitive financial data, typically the owner or an administrator; other staff only see the total collected.
Can I see which staff member issued a given receipt? Yes, every row in the history shows the staff member who processed the payment.
Do the payment method filters also include FixhPay? Yes, you can filter by each payment method active in the company, including FixhPay.
