Follow step by step the status of spare parts orders you received as a seller or placed as a buyer on the Fixh IT Marketplace, from payment through shipping to delivery and review.
Every time you buy or sell a spare part, accessory or device on the Fixh IT Marketplace, the system creates an order linked to the listing: from that moment, the Orders section becomes your reference point for following the whole transaction, whether you're the repair shop that sold a surplus component or the one that bought it to finish a repair. Knowing exactly where each order stands, whose turn it is to act next, and when the part will actually arrive matters most when a repair with a waiting customer depends on that very piece.
Why it matters for a repair shop
In a smartphone and PC repair shop, timing matters: a customer waiting on a hard-to-find part wants to know when their device will be ready, and that depends directly on when the component ordered on the Marketplace actually arrives. Orderly order management, with clear payment and shipping statuses, lets you plan lab work more precisely, avoid promising unrealistic delivery dates and, as a seller, avoid leaving payments or shipments pending in a way that damages your shop's reputation across the Fixh network.
How it works
When you buy a part, you choose from the available payment methods (PayPal, bank transfer or cash on delivery) and the system calculates the total by adding unit price, quantity and any shipping cost set by the seller. The order starts with payment "pending" and shipping "not shipped," and from there it follows a defined path: as a buyer you can cancel the payment before it's settled, while as a seller you can mark it as paid, cancelled or refunded once you've received the amount. Once payment is marked paid, the linked listing automatically switches to "sold"; if instead the order is cancelled or refunded, the listing automatically goes back to "available" for a new sale, with no need to manually touch the listing itself.
On the shipping side, only the seller can move the status from "not shipped" to "shipped," entering the carrier and tracking code: from that moment the buyer sees the shipment details and can track it. Only the buyer, in turn, can confirm the move from "shipped" to "delivered" once they physically receive the package: this separation of roles prevents a status from being forced by the wrong party and keeps the order aligned with what's actually happening. Every status change generates an automatic notification to the other party, so both seller and buyer stay updated without having to check manually.
In the Orders section you find two distinct views: "as buyer," with every order you've placed, and "as seller," with every order received on your listings. For each order you see the listing title, quantity, unit price, shipping cost, total, payment and shipping status, tracking code and carrier, any bank or PayPal reference and notes. Once an order shows as delivered, the buyer can leave the seller a review with a rating from 1 to 5 and an optional comment: the review can only be left once per order, and it feeds into the seller's public average rating, visible on all their future listings.
Quick guide
- Open Marketplace > Orders and choose the "as buyer" or "as seller" view.
- If you're the buyer, check the payment status and wait for the seller's shipping confirmation.
- If you're the seller, once you receive payment mark it as paid with the method used.
- As the seller, when you ship the package enter carrier and tracking code to move the status to "shipped."
- As the buyer, once you receive the package confirm delivery to close the shipping status.
- If something goes wrong, the seller can mark the payment as cancelled or refunded: the listing goes back to available automatically.
- Once the order is delivered, leave the seller a review with a rating and comment.
Real use cases
Urgent repair waiting on a part. A repair shop has promised the customer the repair within two days, but needs a specific display bought on the Marketplace. Monitoring the order status, the technician sees when the seller shipped the package, tracks it via the tracking code and schedules the work on the device as soon as the package shows delivered, managing to meet the deadline promised to the customer.
Seller managing multiple orders at once. A lab that regularly sells surplus parts receives several orders on the same day. From the "as seller" view it quickly filters which ones still need marking as paid, which are ready for shipping and which have already been delivered, organizing daily shipments efficiently without losing track of any order.
Payment not received and listing reopened. A buyer starts an order but doesn't complete the agreed bank transfer within the expected time. After confirming the payment never arrived, the seller marks it as cancelled: the listing automatically goes back to available and can be bought by another shop in the network without having to be republished from scratch.
Tips and best practices
As a seller, update the payment status as soon as you receive it: an order left "pending" too long generates uncertainty for the buyer and can push them to look for the same part elsewhere. Always enter the real carrier and tracking code when shipping, not placeholder data: it lets the buyer track the package and cuts down status-check requests. As a buyer, confirm delivery as soon as you receive the package: until you do, the order stays open and the seller can't consider it closed. Always leave an honest review after delivery, even a short one: it helps build a trustworthy Marketplace for the whole repair shop network.
Common mistakes to avoid
Don't forget to check the Orders section regularly if you sell often on the Marketplace: a payment received but not marked as such leaves the listing stuck "in negotiation" instead of moving to "sold." Avoid confirming a delivery before actually receiving and checking the package: if the contents turn out damaged or incomplete, handling the dispute becomes harder once the shipping status is already closed. Don't ignore status-change notifications: a seller who misses a payment confirmation risks needlessly delaying the buyer before shipping. Finally, don't skip the final review: without reviews accumulated over time, even a reliable seller looks less reassuring to new buyers in the network.
Frequently asked questions
What payment methods are available on the Marketplace? PayPal, bank transfer and cash on delivery (paid directly to the carrier or on pickup).
Who can mark an order as shipped? Only the seller, by entering the carrier and tracking code; the buyer sees this data as soon as it's entered.
Who confirms delivery of a package? Only the buyer, once they physically receive the package: this step can't be forced by the seller.
What happens to the listing if I cancel or refund an order? It automatically returns to "available" status and can receive new orders from other shops in the network.
Can I leave more than one review for the same order? No, you can leave only one review with a rating from 1 to 5 and an optional comment per delivered order.
How do I see both the orders I placed and the ones I received? The Marketplace Orders section shows two separate views, "as buyer" and "as seller," both accessible from the same menu.
