Configure the payment methods accepted at checkout from Company > POS settings: FixhPay for an electronic receipt sent directly to the Italian tax authority, the RCH fiscal printer, PayPal and other providers, up to a maximum number of active methods.
A smartphone and PC repair shop does not only collect cash: between card payments, electronic payments and the need to issue a fiscally valid receipt, choosing and configuring the payment methods accepted at checkout is one of the more delicate technical steps when setting up a Fixh IT shop. The Company > POS settings section lets you enable several methods at the same time, each with its own configuration, so the staff member can pick the right one at the moment of payment.
Why it matters for a repair shop
A repair shop that sells spare parts and accessories on top of collecting repair payments needs several payment tools at once: there is the customer who pays cash to pick up a repaired smartphone, the one who prefers a card for a larger purchase, and, in Italy, the need to issue an electronic receipt that is genuinely valid for tax purposes rather than a simple internal document. Configuring these methods correctly ahead of time avoids discovering, right at the moment of payment in front of the customer, that the right integration is missing or the credentials are not set up.
In practice
From Company > POS settings you can choose which payment methods to enable among those available, up to a maximum number of simultaneously active methods set by your plan (typically up to three): FixhPay, the RCH fiscal printer, PayPal and other electronic receipt providers. Every method you add requires its own configuration, shown in a dedicated card, and can be removed at any time to make room for another provider.
FixhPay is the integration that connects Fixh IT directly to the Italian tax authority (Agenzia delle Entrate) for issuing electronic receipts, without needing a physical fiscal printer. To enable it you need your company's ADE credentials: tax code, password and PIN, entered in the provider's configuration card. Once active, every sale closed with FixhPay automatically sends the document to the tax authority with the correct VAT rate for each item: the system recognizes standard and reduced rates, and if a product has a rate not recognized by the ADE schema, it blocks the receipt from being issued instead of sending an incorrect fiscal document, asking you to fix the product's VAT code before trying again. FixhPay also supports mixed payment, letting you indicate separately the cash portion and the electronic portion on the same sale, and lets you cancel a FixhPay receipt already issued directly on ADE, in case of an error or a return that needs to be handled for tax purposes.
The RCH fiscal printer is designed for those already using a physical fiscal printer in the shop: the connection happens through a small software agent installed on the checkout PC, which communicates locally with the printer without needing to install dedicated drivers. In the configuration you can map each payment type (cash, card, cheque, vouchers, and others) to the code recognized by your printer, as well as link sales departments to their VAT rates. PayPal simply requires the app credentials (client ID and secret) to accept electronic payments through that circuit. Other electronic receipt providers and simpler methods are also available, useful as an alternative or complement to the main ones, depending on your company's needs.
Quick guide
- Go to Company > POS settings.
- Choose the first payment method to enable among those available (FixhPay, RCH, PayPal or others).
- If you enable FixhPay, enter your company's tax code, password and PIN to connect the ADE account.
- If you enable the RCH fiscal printer, install the local agent on the checkout PC, map the payment codes and link departments to VAT rates.
- If you enable PayPal, enter the client ID and secret obtained from your PayPal developer account.
- Repeat for any other methods you want available at checkout, up to the maximum allowed.
- Save the settings and check at checkout that every configured method appears as a selectable option at payment time.
- Run a test sale for each activated method, checking that the receipt is generated correctly.
Real-world use cases
Opening a new shop. A repair shop opens a second location and needs to configure payment methods from scratch: it enables FixhPay by entering the company's ADE credentials, so it can immediately issue valid electronic receipts without having to buy a physical fiscal printer for the new location.
Moving from a physical printer to FixhPay. A shop that used an RCH fiscal printer decides to add FixhPay to handle electronic payments in a more integrated way, while keeping the printer active for customers who prefer a paper receipt issued on the spot.
VAT rate error caught in time. A staff member tries to collect payment through FixhPay for an accessory that was mistakenly assigned a non-standard VAT rate not recognized by ADE. The system blocks the receipt from being issued and flags the error, allowing the product's VAT code to be corrected before generating an incorrect fiscal document.
Tips and best practices
Before activating FixhPay in production, check that all products and repair line items in stock have a correct, recognized VAT rate, to avoid unexpected blocks right during a sale with the customer in the shop. Keep the ADE credentials (tax code, password, PIN) somewhere secure and limit who can edit them in POS settings to a few trusted people. If you enable several payment methods, periodically check at checkout that all of them appear correctly as selectable options, especially after an update to the company settings.
Common mistakes to avoid
A frequent mistake is entering incorrect or incomplete ADE credentials: without a correct tax code, password and PIN, FixhPay cannot connect to the tax authority and blocks the issuing of electronic receipts. Another common mistake is dismissing the VAT-rate-not-recognized block as a temporary glitch: it almost always indicates a wrong VAT code on the product, to be fixed in the product record before trying again. Finally, avoid leaving active payment methods you no longer use: besides taking up one of the available slots within the maximum number of active methods, they can cause confusion at checkout if a staff member selects them by mistake.
Frequently asked questions
What exactly is FixhPay? It is Fixh IT's integration with the Italian tax authority (Agenzia delle Entrate) to issue fiscally valid electronic receipts directly from the platform, without needing a physical fiscal printer.
What credentials are needed to enable FixhPay? The company's tax code, and the password and PIN linked to the tax authority account, entered in the provider's configuration in POS settings.
Can I use FixhPay together with an RCH fiscal printer? Yes, you can enable both methods at the same time, up to the maximum number of allowed methods, and choose which one to use at checkout sale by sale.
What happens if a VAT rate is not recognized by FixhPay? The system blocks the receipt from being issued instead of sending a fiscal document with an incorrect rate, flagging which product has the VAT code to fix.
Can I cancel a receipt issued with FixhPay? Yes, a receipt issued with FixhPay can be cancelled directly on ADE from the platform, in case of an error or a return that needs to be handled for tax purposes.
How many payment methods can I enable at the same time? The maximum number of simultaneously active methods depends on your plan; you can still remove a method to make room for another at any time.
