Create discount vouchers with an amount and note for your repair shop: automatically generated code, printable PDF, valid at every company shop and applicable once at the POS checkout on any payment.
Fixh IT discount vouchers let your repair center software create discount codes with a preset amount, automatically generated and printable to PDF: they are valid at every shop of the company and can be applied once at payment time, right from the POS module that handles every payment in the shop, from spare-part sales to a repair payoff.
Why it matters for a repair center
In a smartphone and PC repair shop, vouchers are an extremely versatile customer loyalty and recovery tool: you can use them to compensate a dissatisfied customer for a late delivery, to reward someone who brings a friend into the shop, to convert a return into credit to spend on a future job, or simply as a gift for your most loyal customers around the holidays. Unlike a discount applied manually at checkout, a voucher is a physical or digital document the customer can keep and use whenever they want, at any shop in the chain, which makes it a concrete marketing tool as well as a simple discount.
In practice
To create a voucher you just enter the amount and a descriptive note (for example the reason for issuing it or the recipient): the system automatically generates a unique code, ready to be printed to PDF and handed to the customer, perhaps as a gift to build loyalty or as compensation for an inconvenience. The voucher remains valid at any shop of the company, not just the one that issued it, so the customer can use it wherever they prefer, for example at the location closest to home even if they picked up the voucher at another one.
At the counter, during a POS payment, staff can look up and apply the voucher by entering the code: the system checks that the voucher exists, belongs to the company, and is still active, then shows its available amount. The voucher amount is deducted from the receipt total, whether that's a spare part purchased over the counter, a quick sale, or the final balance of a just-completed repair: every payment in the shop, regardless of its origin, converges into the same receipt-processing point, which is also where the voucher gets definitively and atomically consumed, ruling out the same code being applied twice by mistake or at the same time on two different registers. Once redeemed, the voucher is marked as used and can no longer be applied, with a record of which shop, which staff member, and on what date it was redeemed.
A dedicated dashboard shows in real time the number of active vouchers, the overall remaining value still to be redeemed, and the total already used, together with the redemption history showing shop, staff member, and date of each use — useful for tracking the impact of a promotional campaign or the actual cost of vouchers issued as compensation for service issues. If a voucher was never used, it can also be deleted from the list, for example if it was created by mistake.
Quick guide
- Go to Company > Vouchers and create a new discount voucher.
- Enter the voucher amount and a descriptive note (reason or recipient).
- Save: the system automatically generates the unique code.
- Print the voucher to PDF and hand it to the customer, in person or along with other paperwork.
- At the POS counter, during a payment, look up the voucher code to apply it and deduct the amount from the receipt.
- Check the dashboard for the count of active vouchers, remaining value, and redemption history.
- Delete vouchers created by mistake and never redeemed, to keep the list tidy.
Real-world use cases
Compensation for a repair delay. A customer had to wait longer than expected to pick up their smartphone because a spare part arrived late: the shop offers them a voucher to use on their next purchase or job, as an apology that doesn't affect the price of the current receipt.
"Bring a friend" program. A repair center rewards customers who bring in new customers by issuing a fixed-amount voucher to whoever made the referral, once the new customer has completed their first payment: the voucher is printed and handed to the loyal customer on their next visit.
Multi-location voucher for a shop chain. A company with three locations issues a gift voucher for a customer who normally visits Shop A, but who ends up needing to pick up a device from Shop B: thanks to the voucher being valid at every company shop, the customer can redeem it right at Shop B's register with no issue.
Tips and best practices
Always use a clear descriptive note when creating a voucher, stating the reason for issuing it: this will help you understand, months later, why that voucher exists and evaluate whether the tool is working as compensation or as a marketing lever. Regularly check the vouchers dashboard to see how much value is still "in circulation" among customers, so you're not caught off guard when they start getting redeemed en masse. Always make sure counter staff know the correct procedure for applying a voucher, to avoid mistakes during payment, especially in shops with multiple staff members.
Common mistakes to avoid
Don't create vouchers with amounts higher than your average receipt value without a clear strategy: you risk generating losses if the voucher covers more than the margin of the transaction it's applied to. Don't forget to delete vouchers created by mistake and never handed to the customer, to avoid them sitting in the list as active for no reason. Don't promise a customer a voucher "valid only at location X": given how the system works, every voucher issued by the company is always valid at every connected shop, so communicate this feature transparently. Don't confuse vouchers with points-based loyalty cards: they are two different tools with distinct logic inside the system.
Frequently asked questions
Can a voucher be used at a different shop than the one that issued it? Yes, vouchers are valid at every shop connected to the company, not just the one that issued them.
Can a voucher be used more than once? No, each voucher can only be used once at checkout during a payment; once redeemed it is marked as used and can no longer be reused.
What kinds of payments can a voucher be applied to? Any payment handled by the shop's POS: quick sales of products or spare parts, and repair payoffs, since they all converge into the same receipt-processing point.
How can I check how many vouchers are still active? The vouchers dashboard shows the count of active vouchers, the overall remaining value, and the total already used, with the complete redemption history (shop, staff member, date).
Can I delete a voucher after creating it? Yes, but only if it hasn't been redeemed yet: an already-used voucher stays in the history for traceability and cannot be deleted.
Do I need a specific plan to use vouchers? No, the feature is available to anyone with access to the POS module and the view, create, and delete voucher permissions assigned by their role.
