Configure tax details, currency, default warranty, repair numbering, urgent repair surcharge, loyalty and auto-logout on Fixh IT: they apply to every shop of the repair center.
Company settings gather all the global Fixh IT configurations that automatically apply to every shop in the software, without having to repeat them shop by shop: this is the starting point for correctly configuring a software for smartphone and PC repair centers with one or more locations. You will find it under Company > Settings, and it is one of the first things to check after creating your first shop.
Why it matters for a repair shop
A repair center fixing smartphones and PCs depends on correct fiscal documents, consistent prices and clear operating rules for repair technicians: wrong tax details block electronic invoicing, a default warranty that isn't set forces staff to enter it manually on every repair, and an unconfigured urgent repair surcharge means losing a margin many labs rely on for part of their revenue. Centralizing these rules in one section prevents every shop or technician from interpreting the same company policies differently, keeping things consistent even as the shop network grows.
In practice
From Company > Settings you first define the company's registry and tax details: legal name, username, email, tax code, certified email (PEC), VAT number, address, city, province, zip code, country and phone (automatically validated against the international dial code of the selected country). From here you also choose the VAT scheme linked to documents, the currency and currency symbol used in quotes, invoices and POS, the default interface language, and the company timezone, used to correctly compute opening hours and document timestamps.
A specific part of the settings covers the repair workflow: here you set the default warranty months automatically applied to new repairs, the length of the repair identification code (6 to 12 characters) and whether it should be alphanumeric or numeric only, plus the receipt format. You can also configure the surcharge for urgent repairs (as a flat amount or percentage) and the day threshold beyond which a repair is no longer considered urgent, as well as the loyalty/fidelity percentage applied to customer purchases, if this feature is enabled.
Finally, there are two switches linked to the company's public page: making the public page itself visible and making the repair price list public, plus the auto-logout time for inactivity (up to 60 minutes), useful for security when multiple stations share the same shop environment. Every change saved here is immediately reflected across every shop linked to the company, including those added later, with nothing to configure separately for each.
Quick guide
- Go to Company > Settings.
- Enter or check the company's legal name, VAT number, tax code, certified email and registered address.
- Set the currency, VAT scheme, default language and timezone of the software.
- Configure the default warranty months and the length/format of the repair code.
- Set the urgent repair surcharge and the day threshold beyond which a repair becomes urgent.
- Enable, if included in your plan, the loyalty percentage on purchases.
- Enable the public page and public price list if you want to show them to online customers.
- Save your changes: they will be applied immediately across every shop of the company.
Real use cases
A smartphone repair center receiving many express repair requests sets a 25% urgent repair surcharge with a 1-day threshold: anyone wanting their device fixed within 24 hours automatically pays the configured surcharge, with no need for the technician to calculate it by hand every time.
A network with three shops changes registered office and updates VAT number and address from Company > Settings: the change is immediately applied to every fiscal document generated by any shop, without having to intervene shop by shop.
A lab wanting to stand out on warranty raises the default warranty months from 3 to 6: from that moment every new repair created at any shop automatically shows 6 months of warranty on the document, with no need for technicians to remember or edit it manually.
Tips and best practices
Check tax details (VAT number, tax code, certified email) right after activating the account and before issuing your first fiscal document, to avoid having to correct invoices already sent. Set a short auto-logout time (10-15 minutes) if the software is used on shared shop stations, to protect customer data when an operator steps away from the counter. Periodically review default warranty, urgent repair surcharge and loyalty percentage as your commercial policies evolve. Document internally the choices made on these values, so a new shop manager can quickly understand the company's commercial policies without having to guess them from the settings.
Common mistakes to avoid
A frequent mistake is leaving the company phone number without the correct international dial code for the selected country: the system automatically validates it and rejects saving if it doesn't match. Another mistake is changing the currency after several documents have already been issued, causing confusion between old documents in one currency and new ones in another. Finally, forgetting to enable the public price list after configuring it in the Warehouse means online customers never see indicative repair costs, wasting the work put into building the price list.
Frequently asked questions
Do company settings apply to every shop? Yes, they are global configurations automatically applied to every shop of the company, including ones created in the future.
Can I change the currency later? Yes, you can update it at any time from Company > Settings, but remember that already-issued documents keep the currency they were created with.
What happens if I enter incorrect tax details? Incorrect tax details can cause problems on issued documents, such as non-compliant electronic invoices: we recommend checking them carefully before you start invoicing.
Does the default warranty also apply to already created repairs? No, it only applies to new repairs created after saving; existing ones keep the warranty set at the time they were created.
Can I set a different auto-logout time for each employee? No, the inactivity auto-logout time is a single company-wide setting, applied to every user who logs into the software.
Where do I set the price list I want to make public? The intervention price list is configured from Company > Repairs > Price list; from Company > Settings you only toggle the switch that makes it visible on the public page.
